Customer Service Agent

CURRICULUM

VITAE

Name: Yusuf Bin David

Address: Nyarugenge - Kancyiru, Kigali

Mobile: +250*********

E-mail: *************@*****.***

Nationality: Rwandan

Personal Profile

I have acquired some Sales and Marketing, customer service and other business skills that I am willing to strengthen and add on more to contribute effectively to the organization and build a passionate career.

Education

Nov 2018- Nov 2021 Kigali Independent University (ULK) Bachelor’s degree in Economic

Business Studies and Financial

Accounting.

Rubavu, Rwanda

Sep 2012 – Jul 2018 Mama Yetu Institute

High School Diploma in Social studies

and development.

DRC

Work Experience

Mar 2020 - Jun 2020 Customer service Supervisor

Premier Bet, Mabanga branch

Goma, DRC

Due to my impeccable performance as a customer service agent, I got promoted to a supervisory position in the same Premier Bet shop. This inspired me to work even better and become a good leader to my colleagues to make sure smooth service is being provided.

Jul 2019 - Mar 2020 Customer Service agent

Premier Bet, Mabanga branch

Goma, DRC

Assisted more than 150 customers / players per day, by helping them understand all the gaming and casino activities we had, and make sure they are playing with ease. This helped me grow interest in gaming activities; I gained excellent customer service and communication skills.

May 2019 - Jul 2019 Customer service agent

Premier Bet, Himbi branch

Goma, DRC

Internships

Sep 2020 - Apr 2021 Intern

Mercy Corps

Goma, DRC

I did an internship as a Head of investigation, Personal supervisor and Data analyst at Mercy Corps Goma branch.

This significantly strengthened my Leadership and self-control skills. Apr 2021 - Aug 2021 Intern

Goma, DRC

Nutritional trainings at World Food Program (WFP). Trainings

Aug 21 – Dec 21 Social science trainings at UNESCO Goma,DRC Jan 22 – Apr 22 Community development at UNESCO Goma,DRC Languages Spoken

French written and spoken: Fluent

Swahili written and spoken: Fluent

Lingala written and spoken: Fluent

English written and spoken: Very Good

Hobbies and Interests

I enjoy Watching Football games, my favorite team is Arsenal. I am also a very good PS player. Relevant skills: Customer service, Organizational, Effective communication, MS Word, Excel, PPT, Community development, Social science.

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