Objective
Seeking a challenging position which will take advantage of my experience and education; as well as offer the opportunity for advancement. I have a strong interest in areas of Labor Relations, Management, Accounting, and Business Administration.
Education
The College at Old Westbury State University of New York, Old Westbury, NY May 2016 Bachelor of Science; Industrial and Labor Relations
Nassau Community College, Garden City, NY Dec. 2012 Associate of Science; Business Administration/Accounting
Professional Experience
Inc. Village of Freeport, Freeport, NY June 1992-Current
Account Clerk Utilities
Post to departmental property, operating, and related ledgers and accounts
Prepare general ledger summaries
Compute and charge labor and materials costs to appropriate codes
Creating and processing work orders
Check and verify balances, prepare reports and compile statistics related to general funds
Operate office machines and perform a variety of clerical tasks, such as filing and sorting
8yrs of experience in processing payroll
Data Entry
Locate and resolve accounting errors
Proficient in departmental functions such as scanning, faxing, copying and adding machine
Stafford Communications Group, New Providence, NJ December 2021 - Current
Customer Service Representative - Remote
Answer incoming phone calls, text, chat and respond to written communication
Troubleshoot any issues related to the consumer product
Provide product information and make recommendations based on consumer’s needs
Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette
Continually maintain working knowledge of all company products, services, and promotions
Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards
training
Excel
Word
PowerPoint
Qualifications
Positive attitude, detail oriented and strong communication skills.
Active listener
Problem Solving
Work effectively independently and in a cohesive team environment.
Team Builder
Ambitious