Objective

Seeking a challenging position which will take advantage of my experience and education; as well as offer the opportunity for advancement. I have a strong interest in areas of Labor Relations, Management, Accounting, and Business Administration.

Education

The College at Old Westbury State University of New York, Old Westbury, NY May 2016 Bachelor of Science; Industrial and Labor Relations

Nassau Community College, Garden City, NY Dec. 2012 Associate of Science; Business Administration/Accounting

Professional Experience

Inc. Village of Freeport, Freeport, NY June 1992-Current

Account Clerk Utilities

Post to departmental property, operating, and related ledgers and accounts

Prepare general ledger summaries

Compute and charge labor and materials costs to appropriate codes

Creating and processing work orders

Check and verify balances, prepare reports and compile statistics related to general funds

Operate office machines and perform a variety of clerical tasks, such as filing and sorting

8yrs of experience in processing payroll

Data Entry

Locate and resolve accounting errors

Proficient in departmental functions such as scanning, faxing, copying and adding machine

Stafford Communications Group, New Providence, NJ December 2021 - Current

Customer Service Representative - Remote

Answer incoming phone calls, text, chat and respond to written communication

Troubleshoot any issues related to the consumer product

Provide product information and make recommendations based on consumer’s needs

Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette

Continually maintain working knowledge of all company products, services, and promotions

Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards

training

Excel

Word

PowerPoint

Qualifications

Positive attitude, detail oriented and strong communication skills.

Active listener

Problem Solving

Work effectively independently and in a cohesive team environment.

Team Builder

Ambitious

Contact this candidate