Sales Associate Customer Service
Resume:
Debra Leichling
Customer Service (Work from home)
Baltimore, MD 21225
*******************@***********.***
My goal is to gain a position that will give me the ability to relate my knowledge and skills to a growing industry. I
genuinely look forward to working with and learning a corporation that promotes superior products and services and gives me the chance to meet and go beyond any assigned goals. I want a career not just a job.
Authorized to work in the US for any employer Work Experience
Customer Service Rep (Work from Home)
Jamie Latham - Baltimore, MD February 2021 to October 2022
Performed data entry for customer information, orders and shipments
Managed client records
Performed customer service surveys
Provided policy and service information
Assisted customers with a warm and professional attitude Answered general questions
Answered calls from customers
Resolved customer information and complaints
Handled online orders and credit card transactions
Customer support
Assisted customers with questions
Interacted with customers through live chat
Kept records of customer complaints
Handled emails, inbound calls, and outbound calls
Booked appointments
Handled billing issues and order inquiries
Operated the cash drawer
Took inventory
Assisted with technical support duties
Sales Associate
Costco Wholesale - Baltimore, MD September 2020 to January 2021
Assist customers in any and every way possible. Ensure their happiness.
It was a seasonal position during Covid so they didn t bring any one back after the season.
Provided a quick and exceptional customer experience Answered customer questions
Assisted customers with locating items
Responsible for resolving all customer complaints
Restocked shelves Kept store clean
Cashier/Sales Associate
Giant Food - Glen Burnie, MD August 2019 to March 2020
Greeted every customer
Assisted shoppers as needed
Helped customers find what they are looking for
Operated cash register[s]
Stocked merchandise
Operate self scan area ensure customer satisfaction
Pull end date sales tags throughout store on sale end date Trained new cashiers
Closed front end of store
Clean store and front shelves
Lead Housekeeper
Fairfield Inn & Suites - Saint Petersburg, FL October 2018 to July 2019
Ensure all guests rooms are immaculate and up to Marriott and guests satisfaction. Being a lead I must also inspect all rooms in my section to make sure they are perfect with no complaints before guests check in. Maintain excellent customer service at all times to ensure the perfect guest experience every time to ensure repeat customers. Maintain cleanliness of all areas of hotel. Help wherever is needed.
Cleaned and organized everything
Disinfected (area or item rooms bathrooms counters equipment) Removed waste daily
Prepared linens
Kept rooms stocked
Cleaned windows
Trained new hires
Assembler/Production
EnerSys - Pinellas Park, FL April 2018 to October 2018
Stack and assemble batteries and small parts for satellites for the government. Follow all diagrams and directions to an exact is a must as one mistake would be so costly that the whole battery would have to be scrapped. Keep all work stations clean using 5 star method always. Always follow all safety protocols and measures to avoid safety precautions.
Executive Housekeeping Manager
Days Inn - Saint Petersburg, FL January 2016 to March 2018
I supervised 20-25/employees. I was responsible for 3 different departments, 200 guest rooms, all grounds, all common areas, and basically the upkeep and cleanliness of the entire hotel.
Office Manager/Bookkeeper
Lil Mans Towing - Glen Burnie, MD April 2012 to November 2016
Maintained and supervised office operations Communicated with clients
Supervised office staff
Managed payroll
Supported and trained staff
Maintained office efficiency by organizing operations and procedures Processed billing, deposits and orders on a daily basis
Processed daily transactions
Maintained office supply inventory
Fulfilled clerical activities
Produce Sales Associate
Walmart - Glen Burnie, MD November 2010 to February 2012
Cashier/Produce Sales Associate
Stock Shelves
Greet customers
Help shoppers locate items in store
Ensure freshness and quality of all produce on sales floor is ensuring customer satisfaction.
Unload pallets from truck to produce coolers stock/store items in the proper place to ensure maximum shelf life of products.
Education
High School Diploma
Southern High School
1998 Skills
Time management (5 years)
Customer Service (10+ years)
Money Handling (6 years)
Housekeeping Management (2 years) Housekeeping (10+ years)
Cashiering (4 years)
Stocking (10+ years)
Cleaning Experience (10+ years)
Computer Skills (5 years)
Supervising Experience (3 years) Commercial Cleaning
Laundry
Residential Cleaning
Guest Services
Microsoft Word
Produce Experience
Cooking
Clerical Experience
Administrative Experience Management
Retail Sales
Certifications and Licenses
driver's license
Assessments
Retail Cash Handling Familiar
June 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Familiar
Food Safety Proficient
June 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Food Service: Customer Situations Proficient
January 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Retail Cash Handling Proficient
January 2020
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient
Verbal Communication Highly Proficient
January 2020
Speaking clearly, correctly, and concisely Full results: Highly Proficient
Software developer fit Proficient
August 2022
Measures the traits that are important for successful software developers Full results: Proficient
Attention to detail Expert
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Expert
Customer focus & orientation Highly Proficient
August 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Bartending Completed
August 2022
Understanding, pouring, and mixing drink orders Full results: Completed
Cooking skills: Basic food preparation Proficient
August 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Call center customer service Expert
August 2022
Demonstrating customer service skills in a call center setting Full results: Expert
Customer service Proficient
August 2022
Identifying and resolving common customer issues Full results: Proficient
Retail customer service Highly Proficient
August 2022
Responding to customer situations in a retail setting Full results: Highly Proficient
Basic computer skills Proficient
August 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Medical receptionist skills Highly Proficient
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Real estate Proficient
August 2022
Matching listings with specifications Full results: Proficient
Data entry: Attention to detail Familiar
August 2022
Maintaining data integrity by detecting errors Full results: Familiar
Written communication Familiar
August 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Scheduling Expert
August 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Expert
Bookkeeping Familiar
August 2022
Calculating and determining the accuracy of financial data Full results: Familiar
Working with MS Word documents Familiar
August 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Spreadsheets with Microsoft Excel Familiar
August 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Verbal and written communication Quick learner
Time management
Self motivation
Excellent teamwork STRENGTH
Critical thinking
Responsible
Strong Work Ethic Loyalty
Attention to detail
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