Data Entry Contact Representative

SHASTA MILAN

**** **** ***** ***** · 901-***-****

*************@*****.***

Seeking a position that will allow my superior customer service skills as a dynamic, ambitious and experienced individual eager to contribute to the advancement of your organization. With over fifteen years in customer service and collections. Ability to adapt in the work environment, with administrative and leadership and developmental skills. Great multitasking and time-management skills with the ability to analyze.

EXPERIENCE

JULY 2021 – PRESENT

CONTACT REPRESENTATIVE, (IRS) INTERNAL REVENUE SERVICE

Handles both inbound and outbound calls. Handle customer service inquires and problems. Resolve problems and promote production services. Monitor system to detect possible fraudulent behavior. Document problem areas. Heavy data entry. Communicate with individual taxpayers, their representatives, professional stakeholder and other government entities. Explain what future actions are necessary to achieve compliance.

OCTOBER 2017 – APRIL 2021

OPERATIONAL MANAGER, First cash/cash america pawn

Verified daily transactions and printed reports. Evaluated and performed audits on inventory periodically. Prepared payment plans and provided accurate information. Assisted with training and development. Knowledgeable of budgets and finances. Handled cash and prepared deposits securely. Ranked number one in the company’s region with excellent performance

FEBRUARY 2010 – OCTOBER 2017

ASSISTANT MANAGER, first cash/cash america pawn

Assisted the shop managers with opening and closing procedures. Handled cash and prepared deposits. Performed daily operation procedures and reported to immediate supervisor with results from assigned task.

EDUCATION

JUNE 2022

BACHELOR’S DEGREE, strayer university

Bachelor’s Degree in Business Administration with a concentration in Human Resource Management, GPA of 3.5.

SKILLS

Great Customer Service Skills

Microsoft

Processor File Fax

Problem Solving

Resolving Conflict

Data Entry

10 Key touch

General office

ACTIVITIES

PARTICIPATES IN TEAM BUILDING ACTIVITIES ALSO EARNED AN AWARD FOR TOP PERFORMER OF THE YEAR AS A LEADER FOR MY DISTRICT. TRAVELS LOCALLY AND OUT OF STATE TO TRAIN AND DEVELOP

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