Operations / Production Manager

William “Greg” Walker

Bremen, GA *****

************@*****.*** 770-***-**** linkedin.com/in/greg-walker-Operations

Operations and Logistics Management Professional

Operations Production Distribution Supply Chain Transportation

Accomplished executive leader with exceptional record of success in managing high-volume distribution, cross-dock operations, and production environments. Experience in transportation, operations, production, safety / human resources, logistics industry and sales. Exceptional management and organizational skills; competent to motivate, lead professional operating staff in expense reduction and continuous improvement initiatives. Accomplished negotiator who maintains exceptional relationships with customers.

Operations Management

Sales Management

Contract Negotiations

Customer Relations Management

Distribution and Supply Chain Management

Process Improvement

DOT Safety / Regulatory Compliance

Team Development

Quality

Staffing

PROFESSIONAL EXPERIENCE

THALES DIS USA, Atlanta, GA 2015 – 2022

Production Manager / Process Team Leader

Principal strategist and visionary responsible for operational card personalization fulfillment services. Managed production staff consisting of 7 senior team leads and 58 production personnel to achieve performance standards with regards to safety, quality, line utilization efficiencies and production goals. Managed production assignments and ensure compliance with all health, safety and contractual security regulations.

Reduced employee turnover 25% by revamping training and restructuring hourly pay rate to competitive levels.

Enhanced operator production performance 17% by introducing new procedures and greater emphasis on personal accountability.

Implemented 5S Program: Sort, Set in order, Shine, Standardize and Sustain. Reduced material spoilage and improved customer satisfaction.

Improved card personalization quality 12% with introduction of Quality Impact documentation.

Achieved zero reportable OSHA incidents for 5 consecutive years.

EBY-BROWN COMPANY, Rockmart, GA 2010 – 2015

Marketing / Sales Representative

Company Sales Representative in a 7-county area of metro Atlanta, Georgia. Assigned to 78 retail customer locations. Required to visit each on a weekly basis. Processed orders, managed returnable items, quoted price adjustments, promoted new products / services, marketed promotional programs. Managed each customer’s account receivables and ensured payments were prompt and meeting contractual terms.

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EBY-BROWN COMPANY – Continued

Territory sales increased 19% per month, totaling more than $1.3M with increased customer knowledge and weekly location visits.

Team Leader in sales volume from Monthly Merchandising incentive program.

Improved customer retention 14% by enhancing relationships and understanding their expectations.

Advanced accounts receivable collection payments 25% with introduction of electronic payment options.

NAPA AUTO PARTS / RAYLOC (Genuine Parts Company Transportation Logistics Service), Atlanta, GA

Director of Marketing, Sales and Services 2004 – 2009

Directed new business development and entire customer base consisting of 265 accounts. Achieved sales and revenue expectations annually. Communicated customer objectives to VP / General Manager and developed sales plan. Ensured all SOPs were implemented and maintained with operations group for maximizing logistical services to customer base utilizing 5 terminal / cross – dock facilities.

Implemented changes to supply chain reducing order to delivery lead time by 2 days for customers.

Improved On-Time delivery performance 17% by maintaining processes and delivery schedules from each facility.

Profit & Loss responsibility for revenue and expense reduction initiatives.

Maintained Transportation Fleet DOT Satisfactory Safety rating compliance, including Hazardous Material certification for all drivers.

Managed Customer Service staff ensuring situations were communicated, evaluated and resolved to magnify customer satisfaction.

Additional positions held at NAPA Auto Parts / Rayloc:

Operations Manager

Marketing and Sales Manager

Human Resources Manager

Safety Manager

EDUCATION

Clayton State University, Morrow, GA – Completed 2 year’s core classes

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