Tech Support Desk Technician
Resume:
Syed S. Saleem
Houston TX 77099
***********@*****.**
Objective:
To obtain a PC Tech/ Tech Support or Helpdesk - IT position where I can apply my trouble - shooting analysis and problem solving abilities to resolve client issues utilizing my 10 years of experience.
Skills
Extension Knowledge of Windows O/S, and Microsoft Office Product. Thorough Knowledge of hardware component, troubleshooting / repair, system upgrading software installation / setup / updating and more. Knowledgeable on peripheral, installation and set up.
Experience:
Directoron.com/Prime Systems May 2012- Dec 2017
Assembly of new computers and run initial performance tests on complete system Installation of operating system and drivers, WIN 7, WIN XP, Windows XP – PRO Trouble shooting Laptops, imaging OS and Data. Laptop repair work, fixing issues with Dell laptops, changing parts like LCD, keyboard, HDD, System Boards and other accessories. Also resetting passwords and escalating more complex issues to Software department.
CSAT Solutions Dec 2018- Dec 2019
Supported and resolved issues with Laptops/desktops and its accessories. Installation of Windows 7 OS and troubleshooting issues after installations. Installation and configuration of basic applications like Microsoft Office, Adobe Acrobat. Fixed printing issues for users.
Laptop Repair work changing parts like LCD, keyboard, HDD, System Boards and other accessories.
Lead man Electronic USA
P C Field Technician
Tested and repaired Dell and Unbranded PCs hardware for both personal users and small - to medium sized businesses,
Installed operated and troubleshooting of hardware and software, provided on-site support Provide support for all the leading computers, This included but limited to HP, Dell, IBM, Unbranded PCs and its accessories, Supported end users for their day to day IT problems,
NDS Technologies May 1998 - May 1999
P C Technician
Repair of Computer cards, Keyboards, mouse, etc.
Installation of the operating system and major applications of computers.
Installation & Configuration of IBM Computer user and operating systems Windows 95 and Windows 98
Trouble shooting & repair of laser and dot matrix printer, system board and scanners.
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