Sales Associate Customer Service

Robert Sepulveda

********@*****.*** 347-***-****

**** ******* ****** **, *******, North Carolina 27616

Professional Summary

Proactive sales leader successful at prospecting leads, connecting with customers, and driving revenue growth. Stay on top of changing market demands through continuous monitoring of competitors and customer trends. Persuasive, dynamic communicator able to overcome strenuous sales objections.

Skills

• Customer service

• Transaction processing

• Delivery coordination

• Cash register operation

• Customer relations

• Time management

• Technical Support

• Bilingual

Experience

Tier 1 Advisor

Conduent – Raleigh, North Carolina August 2018 - July 2019

●Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

●Advised guests of different service offerings, detailing costs, benefits, and limitations of available options.

●Resolved issues faced by customers, smoothly handling both technical and non-technical concerns.

Sales associate

Sprint – raleigh, north carolina July 2019 - April 2020

●Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.

●Prioritized sales activities for maximum returns, including calling on active and dormant accounts to offer new products and services.

Mobile Expert

T-mobile - Holly Springs, North Carolina April 2020 - February 2022

●Responsible for Developing new business, growing existing accounts and meeting sales goals.

●Maintaining the technical expertise and product knowledge necessary to make sales.

Wire Technician

AT&T – Raleigh, North Carolina March 2022 - Current

●Installed and troubleshoot Fiber optic and copper services on a residential and commercial level.

●Prioritized time management skills.

Education

Highschool Diploma

Wakefield Highschool Raleigh, North Carolina June 2020

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