Service Representative Customer

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Passionate, hardworking, and ready to join my next team.

Experience

Customer Service Representative II

GTBank • Victoria Island, Lagos

02/2014 - 01/2015

Work with and advise customers in opening accounts and performing transactions Collect customer information and input data into the system, ensuring confidentiality at all times Assist customers with taking out different loans, including personal, auto, home equity, etc. Meet with new bank customers to explain all the services and features the bank has to offer Processed transfers, check cashing, deposits, withdrawals, etc., for drive-through or walk-in customers. Customer Service Representative/Call Center

Etisalat Office • Lekki, Lagos

01/2013 - 11/2013

Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. Maintained up-to-date knowledge of products and services. Worked to address all customer concerns in a timely and effective manner. Handled large volume of calls on a day-to-day basis with a sense of calm and a good work ethic. Developed successful tactics to sell products and services to customers. Worked to understand the needs of each customer.

Skills

Excellent Communication Skills, Multitasking Skills, Mediation and Negotiation Skills, Marketing Strategies, Customer service, Computer literacy, Detail oriented, Highly organized, Client focused, Good listening skills, Problem solving, Data entry, Time management skills

Certificates

CSC - Customer Service Certified

Blessing Edemodu

*******************@*****.*** / 904-***-**** / 6181 Bucking Bronco Drive, Jacksonville, FL