Service Representative Customer

Ana C. Estrada

I'm an outgoing person searching for great opportunities, where I can applied my

experiences.

Miami, FL 33175

*************@*****.*** - 786-***-****

I have always worked in the restaurant and hospitality industry. Authorized to work in the US for any employer

WORK EXPERIENCE

Cashier / Customer Service Representative

Walmart - Miami, FL - August 2010 to Present

Responsibilities

Started as a cashier/ then got promoted to customer service to assist the return of customers products to the store.

Accomplishments

Like to move customers as fast in and out.

Also helped.In the pick- up of merchandise and returned it to the sales floor. Skills Used

Speed, accuracy, consistency

Prep/Line Cook/ Manager

Portofino Cole Fire Pizza - Miami, FL - September 2009 to May 2010 Responsibilities

Prep food items for kitchen use on a daily basis, cut meats, prep dough for pizzas, rotated products FIFO, helped in the line preparing pizzas and other Items, also placed the order for delivery, and kept inventory of usage, waste ect. Also acted as a manager 1 day a week to cover for

other managers days off.

Accomplishments

Deliver excellent service, and had repeated customer sales. Skills Used

Also learned different procedures of closing and opening restaurant, FROM A FAST FOOD TO A FULL SERVICE RESTAURANT.

Expediter/Server

Panera Bread - Miami, FL - June 2006 to November 2008 Responsibilities

Responsible for the preparation of food plates, supervision of employees duing proper portions and,expediter duties, making sure orders were fully plated according to tickets.also did preping of food products,and learn how to do some baking of breads.

Accomplishments

I think people look up to me a a team leader, friend and side by side co-worker. Skills Used

I think i learn to work at a fast pace, accuracy was important, food cost and proper portions are very important also and last satisfying the customers without any shortcuts. Store Manager/ Assistant Manager

Mcdonald's - Miami, FL - January 1987 to April 2006 Responsibilities

Responsible for overall operation of store, controlled of food cost and paper cost, responsible for hiring, trainning, scheduling ect.

Accomplishments

Overall improved overall sales owner operator set. Also received several awards for QSC.

Skills Used

Went to Hamburger University learned people skills, equipment repair, trouble shoot and think through

how to solve direct situations.

Also knows how to use basic computer skills, or what the employer teaches me to learn. EDUCATION

None in Architecture

Miami Dade Community College - Miami, FL

1982 to 1982

Miami Sunset Senior High ( High School Diploma) in General Studies Miami Sunset Senior High - Miami, FL

1979 to 1982

LINKS

http://*************@*****.***

AWARDS

QSC award, for exceptional Quality, Cleanliness, Service. May 1992

Ran a proficient store,meeting franchise and corporate standards. CERTIFICATIONS

Serve Safe Certified

November 2009

Contact this candidate