Banquet Server Customer Service

VICTORIA CASTRO

Port Orange, FL · 832-***-****

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A diligent Banquet Captain applying over 10 years of experience in quality dining and event services which include large patron settings and require the utmost efficiency. Highly skilled in assessing customer needs, communication with peers and utilizing resources to promote a seamless event experience. Cheerful when greeting patrons, serving items, and handling special requests.

SKILLS

EXPERIENCE

Hyatt Regency Houston West

Houston, TX

Banquet Captain

03/2021 – 10/2022

• Instructed staff on appropriate equipment disassembly and storage.

• Organized and laid out buffet equipment, food displays and other items.

• Organizing breakdown of rooms and cleanup to return event spaces to original order.

• Coordinated with employees to arrange tables, chairs, and other equipment needed for functions.

Hotel Zaza Memorial

Houston, TX

Banquet Server

12/2017 - 05/2021

• Prepared serving and appetizer trays and setting tables in setup for events.

• Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.

• Greeted arriving guests and escorted each to assigned tables, took drink orders, and answered questions about events.

• Staff leadership

• Corporate event coordination

• Dietary restriction compliance

• Buffet setup and takedown

• Food safety understanding

• Dining customer service

• Table setting arrangements

• Bilingual - English/Spanish

2

• Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.

• Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.

• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Royal Oaks Country Club

Houston, TX

Assistant Banquet Manager

03/2014 - 11/2017

• Coordinated with employees to arrange tables, chairs, and other equipment needed for functions.

• Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.

• Mentored and coached team of banquet setters and other event personnel.

• Supervised food preparation, delivery, and quality to ensure satisfaction.

• Organized and laid out buffet equipment, food displays and other items. Northwest Forest Conference Center

Houston, TX

Assistant Banquet Manager

01/2011 - 09/2013

• Reviewed banquet event orders to determine room layouts and schedule staff.

• Organized breakdown of rooms and cleanup to return event spaces

• Organized and laid out buffet equipment, food displays and other items.

• Created schedules for food and beverage service employees. EDUCATION

Broward College Fort Lauderdale, FL

Associate of Science in English-as-a-Second-Language Education CCEP (Centro Colombiano De Estudios Profesionales) Cali, Colombia Associate of Science in Business Administration

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