Customer Service Account Executive
Resume:
AMY C. PIERCE
**********@*****.***
GREER, SC 29650
CELL:864-***-****
OBJECTIVE
Seeking a position in any of the following areas. Customer service, outside sales and merchandising utilizing my experience in the following areas. Sales, customer service, staffing, training, accounting in A/R, A/P, information technology and software product knowledge. My strong desire has always been in customer service and sales! EXPERIENCE
08-05-12 to 06.01.18 Immedion Data Centers Greenville, SC
● Accounting Associate
● As an Accounting Associate my primary responsibility was to support the maintenance and growth of Immedion’s customer base by performing daily accounting duties and overall office management. Work in conjunction with engineers, general manager, marketing, and CFO to ensure customer satisfaction. Responsible for the companies account receivables. Fill in for accounts payable when needed. Worked directly with the CFO.
● Daily Responsibilities are to record customer payments through various sources (bank deposits, lockbox, ACH, PayPal and credit cards through Trust Commerce etc.)
● Balancing bank deposits and providing invoice/deposit reports daily.
● Monitor the aging of receivables to ensure there is 0% growth in aging.
● Forward all documentation regarding collections to CFO when necessary for non-payment.
● Invoice customers on a recurring and nonrecurring basis, managing customer contracts and accounting inquiries.
● Work on projects as needed by management.
● Prepare financial statement reports, performed analytical reviews of audit documents and prepare the documentation supporting audit opinions.
● Keep a daily metrics report with YTD deposits and YTD invoice history.
● Worked in several different application programs: QuickBooks, ConnectWise, Peoplesoft, SharePoint, proficient in Excel and Microsoft products.
● Ran several reports at the end of the day to make sure we balance before systems interface. Add additions to invoices at month end and make sure we balance before we release invoices.
● Train new hires regarding policies and procedures in administration, sales, accounts payables and other areas as needed.
12-05-11 to 07-31-12 CNP Technologies Lexington, SC Account Executive
● Implement a detailed checklist that enables our engineers to handle each customer’s installation with the utmost attention to detail.
● Provide quality solutions for businesses in a variety of industries and professions.
● Services include ShoreTel IP PBX, consulting, assessments, network design, installation, remote access, and remote and on-site network maintenance.
● Provide customer with Wide Area, Local Area and Wireless Network design, installation and implementation including VMWare (virtualization) and WAN Acceleration (Riverbed).
● Maintain and document customer information in a CRM database. 10-12-09 to 12-01-11 Windstream Telecommunications Lexington, SC Account Executive
● Responsibilities include establishing new business as well as offering our many services and products in telecommunications, broadband and cable to our existing customer base.
● IT product use is very important with this position. Work within many software applications.
02-05-02 to 02-15-08 Maola Dairy/ Maryland Virginia Dairy Produces Sumter, SC SC Key Account Manager
● Key Account Representative for Costco Wholesale (Myrtle Beach, Charleston and Wilmington, NC) as well as Target store locations in SC. Work with buyers, merchandising managers, and receiving managers to insure great service.
● Responsible for establishing new business and maintain established customer base for growth of business.
● Maintain effective and efficient customer relations, act as a liaison between sales, operations, and customers.
● Prepare reports (weekly and monthly) on statistics, problems, and make recommendations when needed.IT product use was very important with this position. Applications worked in included (outlook, word, excel and PowerPoint.)
● All work performed independently.
● Voluntarily worked long hours and traveled to ensure the completion and follow through of projects.
EDUCATION
St. Leo University – Shaw AFB - 1998-1999 Sumter, SC Greenville Technical College – 1995-1998 Greenville, SC Diploma obtained from J.L Mann Academy - 1994 Greenville, SC
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