Service Representative Customer

Matthew T. Fote

*************@*****.***

*** ***** ****, ********, ** 06416

. 860-***-**** mobile(talk/text)

OBJECTIVE

To secure a position in customer service that utilizes my interpersonal skills and my extensive background in client support positions

WORK EXPERIENCE

Eastern Account Systems

July 2021 – November 2021

Brookfield, CT Accounts Receivables Representative

●Placed outbound phone calls on behalf of creditors to design payment arrangements efforts to reduce and eliminate past due balances on their accounts

● Posted credit towards balances as payment received

Anthem Blue Cross Blue Shield Wallingford CT November 2019 – February 2020

Wallingford, CT Customer Service Representative

● Contributed to the operations of inbound and outbound call center

● Fielded calls from members regarding various issues claim status

● Issued Identification card to members

AT&T Corporation

June 2019 - Aug 2019

Meriden, CT Project Manager

● Performed non-technical project management work focused on internal and external projects

● Developed detailed work plans and schedules

● Ensured adherence to quality standards by reviewing project deliverables

● Dispatched technicians to specific telephone pole locations to build and repair equipment

● Provided technical and analytical guidance to both residential and commercial clients

Aetna Insurance

June 2003 – July 2018

Hartford, CT

Senior Analyst

● Acted as a primary contact to medical providers and Organizations in an IRS compliance role through direct phone line and department phone queue

● Advised providers as to the entire IRS backup withholding process, reason for the withholding going into effect, what documentation was required for resolution, and how withheld funds are recovered

● Issued annual 1099 and other tax forms to provide confirmation of total reimbursement received from HICFA claim form submissions so clients could file their taxes with the Internal Revenue Service (IRS)

EDUCATION

Central Connecticut State University

Bachelor of Science in Business Management

New Britain, Connecticut Graduate: July 2000

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