Data Entry Customer Service

Shanda M. Blakeney

**** ****** **. ** *******, GA 30318 **************@*****.*** 678-***-****

EDUCATION & TRAINING

Adult Literacy Action, Atlanta, GA. GED 01/2004

GA. Professional Standards Commission, Paraprofessional 06/2008 EXPERIENCE

LYFT / Atlanta, GA 02/2017-current

Independent Contractor

• Ensure the clients arrive safely and timely to their destination while creating customer satisfaction

• Conduct vehicle maintenance checks regularly to assess vehicle to prevent maintenance issues and promote safety

• Effectively utilize navigation apps to determine the optimal route for each client J IS L Trucking / Atlanta, GA 09/2019-06/2020

Amazon DSP Dispatcher

• Managed driver routes and field units to track delivery statuses and ensure customer satisfaction

• Effectively communicated work orders, messages, and information from the DSP facility to drivers by using telephones or two-way radios

• Actively engaged with consumers and business clients via phone and email to coordinate delivery schedules and logistics

Ortho Atlanta / Johns Creek, GA 04/2018-09/2019

Scheduler

• Scheduled all routine and non-routine medical services for patients;Ordered, prepared, and generated appropriate medical records

• Received and coordinated telephone calls from healthcare providers to assess incoming correspondence, review, and forward to appropriate staff

• Managed daily data entry of medical appointments, special instructions, and patient information while adhering to all HIPAA regulations

• Performed a variety of administrative duties including, but not limited to, answering phones, faxing and filing of confidential documents regarding reconciliation of patient accounts Pep Boys /Atlanta, GA 09/2017-04/2018

Service Advisor

• Managed technicians, online ordering process, and in-store inventory

• Resolved customer service related issues to maintain customer experience

• Scheduled service appointments for customer’s vehicle care Advance Auto Parts /Atlanta, GA 11/2014-08/2017

Assistant General Manager

• Managed DIY/Commercial services and ensured high standards of customer service including prompt handling of any complaints

• Partnered with district manager to assign and oversee weekly tasks such as maintaining inventory duties, reconciling weekly schedules, deposits, and commercial account audits for in-store team members Atlanta Public Schools /Atlanta, GA 10/2007- 07/2014 School Clerk / Paraprofessional - D.M. Therrell High School

• Conducted and managed student enrollment and withdrawal processes

• Managed inventory of student textbooks throughout the school year

• Balanced cash drawer and receipts; documented and rectified discrepancies

• Updated student discipline and attendance data into the Infinite Campus portal

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