Customer Service Representative
Resume:
LAUREN FLORIT
*** ** *** *** ******** Pines, Fl. 33029
******.******@*****.***
Executive Assistant Customer Service Representative Ocean Import Coordinator Air Export
“Shows initiative and can add value anywhere within the company.”
“Singled out as a “breath of fresh air because of willingness to help and positive attitude.”
EXECUTIVE SUMMARY
Proactive, senior administrative professional with a history of supporting A, B, & C- level leaders in fast-paced corporate environments. Well presented with exceptional customer service skills, and the ability to provide an effective reception and switchboard service. Recognized and valued as a discreet and knowledgeable professional and partner, with the ability to juggle and prioritize needs while ensuring speedy responses to logistics and business concerns. Reputable for developing, implementing, and communicating policies and objectives, handling unforeseen issues and serving as a liaison to clients, internal staff, and external contacts. Currently seeking a suitable position with an ambitious company my skills, education, and experience will be used to achieve organization goals.
AREAS OF EXPERTISE
• Import Ocean Coordinator
• Air Export Coordinator
• Bonded Cargo
• Customer Service
• Office Administration
• Issue Resolution
• Client Relations
• MS Office
• Administrative Tasks
• Meeting Coordination
• Calendar Management
• Special Projects Management
• Staff Hiring & Training
• Computer Literacy
• Travel Planning
• Organizational Skills
PROFESSIONAL EXPERIENCE
US Urbane Metal Trading May 2017 – Present Day
Administrative / Logistics Coordinator
• Received inbound cargo
• Coordinated shipments to customers
• Managed office employees
• Customer Service
• Billing
Eagle Carriers of S Florida LLC February 2013 – 2017 Administrative / Logistics Coordinator
• Coordinating shipments to and from customers
• Communicating with independent truckers
• Negotiated contract with customers and ensured all documenta;on was complete
• Ensured customer satisfaction by analyzing shipments and proactively idetifying potential issues for resolution
• Served as the first point of contact and a representa;ve for the company at events
Panalpina Inc (temporary position) November 2012 – February 2013 Miami, Fl.
Air Export Coordinator
• Ensured all documentation for exports has been properly processed for export compliance
• Performed duties such as Cargo Tracking, Classification of cargo, Scheduling Flights, Billing
Kamino International Transport July 2008 – November 2012 Logistics Coordinator (Ocean Imports)
• Proactively performed customer service functions
• Coordinating shipments to and from customers and communicate with independent truckers
• Performed duties such as Billing, A-Z handling of all shipments, Import documentation, Tracking, Classifications, and Customs Clearance (3461/7501) and delivery of all cargo
• Handled in-transits aspects of cargo movement (IE, IT, T&E, WDIE) Break Bulk experience, covering the tracking and turning of documents to the other brokers and or consignee
Underground Station (Genesco Inc.) May 2004 - August 2006 Miami, Fl. Assistant Manager
• Responsible for hiring and termina;ng of the company’s personnel
• Coordinated scheduling, Payroll Transmission, and Trained new employees
• Inventory control and Visual Displays
• Established and maintained record high sales in promo;onal items, and excelled in overall sales Auditing of my store and assisted in others in the area. I traveled to related stores and substituted in the absence of its managers
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