Support Analyst Call Center

KEITH ABASS, CISA

Atlanta, GA 404-***-**** https://www.linkedin.com/in/keithabasscisa/ *******@*****.***

IT Audits, governance, Privacy, IT Security, compliance, Change Management

Certified Information Systems Auditor possessing an extremely diverse 15+ year background in both Information Systems audits and IT Operations. Experience gained at a Top 10 international IT company plus Georgia’s #1 law firm covers governance, audits, security, enforcement, privacy, systems administration, security questionnaires, documentation, change control, batch processing, awareness, backup administration, staff training, testing, user support, data center administration and call centers. This background is leveraged to promote compliance, awareness, data security and data integrity.

Professional Experience

Alston & Bird, LLP, Atlanta, GA 2016 - 2022

Georgia’s largest international corporate law firm

Information Security Governance Support Analyst (internal auditor)

Executed Information Technology Security audits; IT governance; enforcement; system administrator; policy awareness & education; ISO-27001 compliance; end user interaction and support.

Assessed IT security and risk for our many Fortune 500 clients (via SIG questionnaires).

Created and maintained 220-page SIG response database of the Firm’s IT Sec standards, reducing audit completion times and ensuring consistent, accurate responses.

Enforced compliance regarding all firm-wide application installations (150+ weekly) in 1600 employee organization.

Advised and supported end-users as FTP Administrator for 4200+ FTP sites.

Systems, Networks, procedures, policies and security documentation and evidence gathering which promoted accurate, timely audits.

Reviewed, verified and edited of ISMS policies in order to ensure both accuracy and ISO-27001 compliance.

Discovered an excess of 20 unsecured firm websites (which led to their quick securement).

Crafted and wrote annual IT Security Week and Privacy Week newsletters, increasing staff awareness and compliance.

Cisco Systems, Lawrenceville, GA 2001 - 2015

Worked in the 24/7/365 IT Operations Support Center for the cable TV division

IT Business Systems Analyst, 2009 - 2015

In an ISO-9001 compliant shop, administered Maestro and TES batch processors; Change Control implementer; remediated ISO audit findings; enforced IT internal controls; ensured accurate IT documentation; systems and network monitoring; related incident reporting to all levels of IT.

As Change Control gatekeeper, verified and implemented controls on thousands of SAP processing updates for Manufacturing, Shipping, Finance, Invoicing, and HR which kept the revenue stream flowing.

Extremely proficient in P1/P2 incident response, troubleshooting, logging, escalation and resolution.

As team audit leader, collected and presented evidence for random snapshots and internal controls verification for internal auditor, achieving 100% SOC audit pass rate for 16 quarters regarding all batch processing and data center operations.

KEITH ABASS, CISA 404-***-**** *******@*****.*** Page Two

PROFESSIONAL EXPERIENCE (CONTINUED)

IT Business Systems Analyst, CISCO SYSTEMS, Lawrenceville, GA 2009 – 2015 (Continued)

Successfully migrated and re-established 3000+ batch jobs from Maestro (IBM Tivoli Workload Scheduler) to TES 6.2 (Tidal Enterprise Scheduler).

On-boarded, partitioned and trained hundreds of TES end-users for a seamless transition from the Maestro and Dollar Universe batch processors.

Managed systems backups, backup media and data center administration.

Information Management Technician, 2001 – 2009

Worked in the 24/7/365 IT Operations Bullpen for the Telecomm giant Scientific Atlanta the organization which invented on-demand television. Supervised second shift IT Operations and Call Center (NOC); managed after-hours batch processing; SAP user support; media integrity and dispersal; Network monitoring and backups administration – all in a multi-platform environment.

Managed, documented and executed Month-End/Quarter-End/Year-End activity.

Trained 100% of second, third and weekend shift personnel.

Reduced runtimes by 75% and eliminated failures by shifting Legal and Engineering server backups from 1 night to 4 nights.

Set up and maintained metrics for both Change Management and Batch Processing.

Staggered start times for batch processing (on Maestro) reducing crashes to nearly zero.

EDUCATION AFFILIATIONS CERTIFICATIONS ETCETERA

Bachelor of Science, POLS, Kennesaw State University, Marietta, GA

IAPP (International Association of Privacy Professionals) Registered member

ISACA (a.k.a. Information Systems Audit and Control Association) Registered member

CISA (Certified Information Systems Auditor); certified through ISACA

CIPM (Certified Information Privacy Manager) in training, December 2022 expected certification

ISO-27001 governance

ISO-9001 governance

U.S.A. citizen

Agile Kanban and Agile Scrum trained

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