Customer Service Call Center

Rolanda Russell

**** ******* ******* ** *, Braxton, MS 39044

601-***-**** • **************@*****.***

Education:

Tougaloo College, Jackson, MS

Associates Degree Elementary Education

Associates Degree Accounting

Currently pursuing bachelor’s degree in business administration at Southern New Hampshire University

Experience:

Office Manager

Roto-Rooter; Jackson, MS; March 2016-current

Oversee general sales function of a multi-million-dollar business

Training facilitation for office employees and hiring of new employees

Various financial/accounting duties

Accounts receivable/payable management

Collections/processing and collecting outstanding payment balances

Customer Service/Dispatching plumbing jobs

Customer Service

Protel, Inc; Pearl, MS; 2007-2020

Entered medical consults

Answered phones and paged calls to various doctoral staff

Managed entry level employees

Oversaw general function of entire call center

Accounts Payable Clerk

Popeye’s Corporation; Brandon, MS; 1993-2007

Processed payroll for 18 Popeye’s locations

Accounts payable for 18 Popeye’s locations

Paid franchise fees for 18 Popeye’s locations

References:

Mr. Mike LaValle; Owner-Roto-Rooter, Jackson, MS; 601-***-****; *********@*****.***

Ms. Nikki Hoeppner; Director of Contractor Office Ops-Roto-Rooter Corporate; 260-***-****; *****.********@****.***

Ms. Gwana Funches; Teacher-Mendenhall Junior HS, Mendenhall, MS; 601-***-****; ************@*****.***

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