Support Representative, Mechanic, Manager, Driver
Resume:
Ronald Smith
*** ********** ***, ****** **** NM *8061
***********@*****.***
Professional Summary:
Highly reliable, resourceful, flexible, dedicated, enthusiastic employee with a focus on completing assigned tasks in a professional manner within the allotted time frame.
Employment History:
April 2022 – Present Driver U.S. Forest Service
Performed duties as an on-call driver to deliver equipment to wild fire crews primarily in New Mexico with some trips extending to AZ, TX, and CO. Utilized rental box trucks to complete this task on an emergency type basis.
August 2020 – March 2022 Retired
April 2000 – August 2020 Product Support Representative Wagner Equipment Co.
Call on Caterpillar equipment owners at their place of business within a designated territory to ensure customer satisfaction with the brand, sell parts and service, deliver parts as necessary, resolve customer conflict, consult with customers to provide overall knowledge to benefit their operation.
May 1995 – April 2000 Service Manager, Engine Division Wagner Equipment Co.
Manage Commercial Engine Division Service Department in Colorado to include budget responsibility, Service sales and profitability, technician safety and performance review, scheduling, and overall department performance.
June 1991 – May 1995 Technical Communicator Wagner Equipment Co.
Provide technical assistance to Wagner and customer personnel to help resolve machine repair issues. Be the primary liaison between Wagner Equipment Co. and the Caterpillar factory to identify and resolve significant product problems.
May 1976 – June 1991 Mechanic Wagner Equipment Co.
Started as a mechanic helper and progressed to become a Field Service technician on Caterpillar machines. Performed machine repairs on site, regardless of weather, to ensure the maximum machine productivity and availability possible.
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