Computer Specialist Customer Service
Resume:
Lisa Siefering
Farmington, IL *1531
Mailing Address:
PO Box 347
Galesburg, IL 61402
****.*********@*****.***
EXPERIENCE
Premier Employee Solutions/SwipeJobs virtual Employment
3/2022-present
Creating training documentation, both written and video
Work remotely, Independently and within a team
Contribute to the team with any ideas or training needs
Attend meeting via Teams
Work with other departments on training needs for their staff
9/2020-3/2022
Meet goals set by the customer by training line leads, giving line leads the tools to meet their daily goals
Enter product information and hours into the software program
throughout the day
Meet goals set by Premier
Supervisor 20 to 100 employees depending on business demand
Maintain knowledge and continue to learn new company procedures
Identify area that could be improved
Identify areas that needed a process put in place to achieve company or customer goals
Work with other departments and other facilities
Walmart – Mt Pleasant / Burlington
6/2017 – 2/2020
Customer Service
Help customers find the right product for them
Stocking shelves
Unloading trucks
Hiring process/ Firing process
Coaching for success
Interviewing potential employees
Managing a group of employees of 20 to 100 employees
L&R Computer Service, Salem, IA — Computer Specialist
8/2011- 3/20
Sale equipment and software
Setup equipment and install software
Resolve customer issues
Work with customers in person or over phone
Teach customers how to use computer hardware and software
Clean office
L&R Builders and Enterprises, LLC, Salem, IA — Office Administrator
9/2010 - 6/2017
Created contracts, policies and invoices
Typed and mailed invoices, Bookkeeping
Contacted customers with late payments
Liaised with vendors to order and maintain inventory
Evaluated and interviewed subcontractors
Set up inventory area and clean inventory and office
Hearth and Home Technologies, Mt Pleasant, IA-Parts Coordinator
8/1994-4/2009
Filled orders for manufacturing lines
Received all imported goods and checked product condition and counts
Filing
Enter data into computer
Clean and paint floors and other areas
SKILLS
Customer Service Oriented
Innovative thinker
Self-starter
Flexible
Proficient with computers
Strong communication skills.
EDUCATION
Capella University
Minneapolis, MN
Master of Science
Information Technology
August 2012
Iowa Wesleyan College
Mt Pleasant, IA
Bachelor of Arts
Business Administration
Emphasis in Management and Marketing
August 1997
Contact this candidate