Case Manager Customer Service

Candace Trevlyn Garmon

*** **** ***** *****, ******, NC 27707

Ph: 919-***-****

**********@*****.***

Professional Summary

An accomplished Mental Health Substance Abuse Therapist with a proven background in the field and 35 years of related experience. Highly trained in diagnosing and treating mental and emotional disorders facing individuals and their family units. Skilled at employing evidence-based techniques to improve their health, wellness, and function.

Experience

Aramark

Patient Services Worker-Duke University Hospital September 2022-Present

Delivers patient trays during meal service and delivers snacks or proper nourishment to patients as directed by a physician or a dietitian

Provides positive patient engagement and communication skills

Informs patients of the services of the Food and Nutrition Services Department and may obtain food preferences from patients and/or family members

Ensures accuracy of food items being delivered to the patient and informs the patient of meal selection and any therapeutic diet information

Inventories and restocks goods and supplies to the proper levels

Ensures prompt response to a request for service and follows up if delays or other problems are identified

Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards

Provides excellent customer service and maintains a positive attitude towards clients, customers, co-workers, hospital staff, etc.

Therapist May 2011 October 2022

Full Circle to Completion Toledo, OH

Provide clinical and administrative skills to a team of clinical therapists and CPST workers.

Track outcomes and documentation associated with all mental health clients in accordance with agency and licensure standards.

Participate in Quality Improvement/ CARF Committee Meetings.

Maintain clinical caseload including individual and family therapy within the home setting, as well as group therapy for a client with dual diagnoses.

Developed and maintain an Individualized Service Plan (ISP) in accordance with agency and licensure standards.

Provide diagnostic assessments.

Helped individuals and members of a family unit build and use skills to constructively confront and manage their issues.

Continuously evaluated the effectiveness of treatment strategies by monitoring clients and following up on their progress.

Used the advice of other counselors and medical professionals to fully analyze each case and coordinate the most appropriate counseling services to meet their needs.

Individual Provider Jun 2011 May 2014

Lucas County Board of MR/DD Toledo, Ohio

Provided flexible, individually tailored supports and assistance designed to help the individual learn, maintain, or improve skills in areas that directly affect the ability to reside as independently as possible. It is goal-driven. The supports that may be furnished may include training in:

Self-Care: Daily activities that enable the person to meet basic life needs such as food, hygiene, appearance, and health.

Independent Living: Activities that enable the individual to participate in a full and varied life in the community, including things such as meal preparation, home management, community resource utilization, and self-administration of medication.

Socialization: Activities that enable a person to acquire new behaviors, improve socialization skills, increase confidence in interacting with others, and promote generalization of skills to prevent regression of skills developed.

Qualified Professional Case Manager May 2009 Nov 2012

DreamWorks II Durham, NC

Provided anticipatory guidance, and positive reinforcement for individuals with mental health/substance abuse issues.

Gathered information for NC TOPPS, and section 8 housing.

Coordinated clinical diagnostic assessment.

Completed strengths and needs assessment.

Develop person-centered plans, and treatment plans, and facilitate treatment team meetings.

Encouraged/taught problem-solving, social, and coping skills.

Qualified Professional Case Manager Jun 2000 Apr 2004

Children and Youth Services Burlington, NC

Assisted with planning, coordinating, and monitoring treatment services provided to the consumer and their families.

Coordinated referrals, escorts, and networks to appropriate community resources (medical/psychiatric facilities, entitlement programs, and permanent housing).

Completed paperwork for referrals, consumer histories, and discharges.

Substance Abuse Counselor II Sep 1998 May 2000

First Step Sanctions Center Carrboro, NC

Guided offenders through an intensive program addressing Cognitive Behavioral Restructuring.

Areas addressed through this comprehensive approach include substance abuse treatment and education; stress/anger management; problem-solving/communication skills; assertiveness training and personal goals set.

Lead group counseling sessions on issues such as socialization.

Chemical Dependency Family Therapist Aug 1995 Sep 1998

St. Anthony Villa Toledo, Ohio

Counseled chemically dependent adolescents and their families.

Guided, managed, and monitored the daily living tasks of a diverse in/outpatient facility.

Presented educational lectures, facilitated group therapy, and conducted individual counseling sessions.

Develop an aftercare plan to implement consumer needs.

Mental Health Tech Aug 1996 Jan 1998

Connecting Point Toledo, Ohio

Monitored emergency temporary shelters for youths.

Completed screenings and assessments, crisis stabilization, and case management.

Observed and documented the behaviors and conditions of the patients under care.

Intensive Case Manager Nov 1993 May 1995

Federation Employment Guidance Services F.E.G.S New York, NY

Assessed the problem/need of mentally ill men/women substance abusers.

Coordinated referrals, escorts, and networks to appropriate community resources (medical/psychiatric facilities, entitlement programs, and permanent housing).

Counselor Sep 1990 Nov 1993

Young Adult Institute New York, NY

Counseled emotionally disturbed and mentally disable individuals.

Established rapport and help build consumer self-esteem and self-confidence.

Intensive Case Manager Aug 1990 Nov 1993

Manhattan Bowery Corp New York, NY

Counseled in crisis intervention, strong emphasis on case management.

Develop initial comprehensive treatment plans.

Counseled chemically dependent homeless women.

Education

Advanced Studies in Human Behavior Ph.D. June 2014-Present

Capella University-Minneapolis, MN

GPA 3.815

Master of Science: Health Care Administration June 2011-May 2013

Capella University Minneapolis, MN

GPA 3.667

High School Diploma: General September 1982-June 1986

Edward Drummond Toledo, OH

GPA 3.1

Bachelor of Science: Psychology September 1986 -May 1990

Central State University Wilberforce, OH

GPA 3.2

Minor in Business Administration

Affiliations

Delta Sigma Theta Sorority Inc., March 30, 1996-Present, Toledo, Ohio

North-East Baptist Church, September 1998-Present, Durham, NC

The National Society of Leadership and Success-2020-Present, Jersey City, NJ

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