Window Clerk Customer Service

James Robert Vitale

** *. ********* *****

** *. ********* *****

Selden, NY 11784

Mobile: 631-***-****

Email: *****.**********@*****.***

Country of citizenship: United States

Veteran’s preference: no

Registered selective service

Highest grade: WG-na-06, 6/1990- 2008

Contact current employer: no

Availability Job Type: permanent

seasonal

work schedule: full time

Work experience:

Lowes: January-June 2022: customer services in multiple departments, garden, lumber, lighting. Certified to operate forklift and other machinery. Set up displays each week for sales, highlighting items.

Home Depot: July 2018-April 2022: customer services in multiple departments, garden, lumber, lighting. Certified to operate forklift and other machinery. Received multiple commendations for customer service and service to the company.

US Security Associates: February 2013-2017. Broadridge Financial-Elwood, NY, Leisure Glen-retirement community-Ridge, NY, National Grid- Union Ave., Holtsville, NY

Hours per week: 40

SECURITY GUARD

Responsibilities include, securing property on a nightly basis, verifying & logging in visitors, keepings records of complaints and logs, dealing with resident complaints, light paperwork, answering phones. Maintaining order with other staff.

Suffolk County Department of Social Services

Ronkonkoma, NY 2/2011-present

Hours per week: 17.5

CLERK

Responsibilities include: filing, mass mailings, answering and directing calls, handling difficult clients. Organizing paperwork and making copies. Other skills include working with several different groups and supervisors, data entry and computer skills.

Internal Revenue Service 10/2008-5/20/10

Holtsville, NY

Salary:

Hours per week: 40

CUSTOMER SERVICE REPRESENTATIVE

18 weeks of on the job training. Experience in telephone etiquette. Helping customers solve problems on the phone. Ability to trouble shooting and analyze accounts, knowledge of tax laws. Assisting customers with their needs regarding tax issues and procedures. Stopping and reissuing of funds, issuing customer letters. Ability to locate and send correct forms through the mail. Researching confidential and personal information. Typing and computer skills.

USPS 6/1990-9/2008

East Northport, NY

Salary: $51,049/yr.

Hours per week: 40

Sales Services Distribution Associate

Letter carrier, customer service assistance, window clerk, telephone etiquette experience, resolve customer issues on the phone, trained as a passport agent, shop steward, responsible for selling and distribution of postal products, excellent computer skills (EXCEL, WORD, OUTLOOK, POWERPOINT) responsible for organizing and distributing mail, responsible for shipping and receiving mail and parcels, knowledge of mathematics, experience in completing federal forms for the USPS, excellent customer service skills, excellent telephone skills, experience in face to face contact with customers, currently responsible for counting and securing large amounts of money, ability to learn quickly, ability to follow instruction and directions, get along with co-workers.

EDUCATION Grumman

Syosset, NY

Vocational-11/1992

Major: Electronic tech

Suffolk Community College

Selden, NY

Some college coursework completed

Major: criminal justice

ADDITIONAL proficient in Microsoft Office (EXCEL, WORD, OUTLOOK, POWERPOINT)

INFORMATION

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