Collections Specialist Collection Agent
Resume:
Thomas Cooper
Collection Agent
Amherst, NY
*****************@*****.***
SKILLS
Veteran Collections Agent bringing 10+ years background to growing collections agency. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices. Prepared to bring talent and leadership to new opportunities in the collections field.
EXPERIENCE
Trademark Management, Amherst, NY- Senior Collections Specialist 2016 - 2020
● Maintained compliance with FDCPA and CFPB regulatory guidelines.
● Collected on past due accounts with average 12 to 36 months delinquency.
● Reached out to approximately 120 account holders daily.
● Trained new collections representatives on collections processes and incentivize team members to achieve production goals.
● Maintained an excellent attendance record, consistently arriving to work on time.
PDL Recovery Group Inc, Buffalo, NY - Senior Collections Specialist 2011 - 2016
● Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
● Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
● In addition to above referenced position
EDUCATION & REFERENCES
Available upon request
Contact this candidate