Data Entry Customer Service

Nguyen Pham Thu Phuong

***** ****** **** **, *** 317, Fairfax, VA 22030

+1-571-***-**** ***********@*****.***

WORK EXPERIENCE

Pho Sapa Vietnamese Restaurant Manassas, VA

Front of House February 2022 — Present

@ Customer service roles include: Welcome Host, Server, Cashier

e = Took food and drink orders in a fast-paced downtown restaurant of 15 tables

© Operated POS to communicate orders (both online, phone, in-person) to the kitchen for 100+ orders per busy night

e Responsible for drinks orders such as: Vietnamese coffee, fresh lemonade, Thai ice- tea, boba smoothies, etc.

Pho Le Vietnamese Restaurant Manassas, VA

Line Cook May 2021 — February 2022

e Prepared over 30 dishes including: 8 beef dishes, 4 soup dishes, 9 appetizers (5 types of rolls and dumplings, etc.), and 5

entrees (with different proteins: chicken, pork, shrimp, etc. on rice or vermicelli)

Thien Phuoc Apparel Retailer (Thu Duc, Vietnam) Folsom, CA

Investor / International Procurement Agent January 2017 — May 2021

© Locate and collaborate with suppliers to negotiate prices and contracts

e Ensure products are up-to-date with industry trends

Maintain positive customer and vendor relationships.

e Support in developing and delivering against the long term procurement strategy.

New Ocean English Center Dinh Quan Dist, Dong Nai, Vietnam

Investor August 2012 — Nevember 2016

e@ Coordinating and overseeing regular earnings calls and conference meetings

e Ensuring compliance with applicable regulations and standards

Hung Vuong Elementary School Dinh Quan Dist, Dong Nai, Vietnam

Teacher September 2005 — May 2012

e Designed and implemented daily lesson plans for classroom of 30-35 students

e Conducted weekly after-school English class open to all grade 1-5 students

e Met with parents, guardians, administrators, and counselors to address and resolve students’ behavioral issues

EDUCATION

Ho Chi Minh Health Service Department Ho Chi Minh City - Vietnam

Bachelor of Science in Pharmacy September 1998 — March 2001

Ho Chi Minh City University of Education Ho Chi Minh City - Vietnam

Bachelor of Primary Education September 2001 — August 2005

SKILLS & STRENGTHS

Skills Strengths

© Customer service ( 8+ years ) ¢ Reasonable solution finder

e Accurate data Entry e Self - striving

e Microsoft Word e Willing to learn new things

= Microsoft Excel e Teamwork

Cash handling ( 8+ years ) e Patient

e Flexible

Able to work independently and under pressure

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