Sales Associate Customer Service

Monica Barcenas

El Monte, CA

********.*****@*****.***

+1-626-***-****

Work Experience

Stocker

Walmart - Victorville, CA

March 2022 to October 2022

• Sorts and stocks products on shelves and in the backroom

• Assists fellow associates as needed throughout the store

• Help customers with any questions.

• Processing apparel

• Hanging cloths on hangers

• Unloading truck

• Scanning inventory

• Viz picking

• Maintains

Picking and Packing

True Religion Brand Jeans - Fontana, CA

March 2020 to August 2022

• Receive orders for outgoing shipments

• Find the products on our warehouse shelves

• Pack the products and apply a label

• Scan the label and put the package on an outgoing truck

• Log orders to keep the inventory up to date

Mobile Sales Associate

Metro PCS T-Mobile - Victorville, CA

January 2022 to March 2022

• Provide friendly and knowledgeable customer service while assisting customers manage their cellular service.

• Worked sales floor by advising customers, worked the register, stocked shelves, ordered supplies.

• Adapted to understanding consumers needs to effectively sell correct services Utilized effective communication to acknowledge, sell and resolve consumers concerns.

• Keep sales floor neat and stocked with merchandise.

• Complete accurate paperwork and transactions according to company policies and procedures.

• Activated service plans for customers, adding and removing features based on customer needs.

• Sell mobile devices, service plans, protection plans, and accessories.

• Operated a POA and POS system to perform activations, inventory, sales, and credit checks.

• Help customers trouble shoot problems with smart phones (Android and iPhone). Education

High school diploma

Rosemead High School - Rosemead, CA

September 2010 to June 2013

Skills

• Customer service

• Maintenance

• Mobile Devices

• Android

• Network Support

• Help Desk

• Software Troubleshooting

• Operating Systems

• Packaging

• Shipping & Receiving

• Answer Phones

• Microsoft Windows

Languages

• Spanish - Expert

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