Customer Service Charleston

Jeannette Y. Brown

*** ***** ***** **** ***. *** Charleston, SC 29407

Phone: 843-***-**** Email: ****************@*****.***

LinkedIn Profile: ****************@*****.***

Case Management Care Planning CPR Certified Task Management Operational Support

Project Coordination Quality Control Liaison Charting Expert First AID & BCLS Certified

Compliance & Regulation Administrative Analyst

PROFESSIONAL OBJECTIVE

Serve as an Instructional Coach responsible for providing support and content knowledge to staff about teaching and learning. Research best practices in literacy across the curriculum. Coordinate instructional platforms and materials. Facilitate a wide variety of effective and innovative instructional practices through professional learning communities, staff meetings, and individual conference sessions.

SUMMARY OF QUALIFICATIONS

Seasoned human services professional with 15+ years of extensive experience; possess effective analytical, organizational, communication, problem solving, conflict management, time management, technical, strategic task management, and interpersonal skills. Demonstrates an established reputation for professionalism, adaptability, attention to detail, project management, collaboration, safety, prioritizing, and teamwork with ethical standards.

PROFESSIONAL EXPERIENCE

October 2021- Present Florence Crittenton House Manager

Charleston, SC

Management of the mentors.

Transportation of clients to appointments and functions.

As being the house manager, I act as resource between the residents and community services.

I am directly responsible for the day-to-day operation of the home. I supervise and Manage Direct-Care Staff. Plan and solve issues

I promote the business at any events or opportunity

Ensure compliance with health and safety regulations.

Legislation and licensing laws

I am responsible for the grocery purchase every week.

Handling administration and paperwork

Organizing and promoting social events

March 2021- October 2021 Visiting Angels Home Healthcare Specialist

Charleston, SC

I delivered care and services to the sick and ailing.

I set patients’ care plans.

Observing of patients and recording of their progress.

Consult doctors and other members of the healthcare team to provide excellent care.

Provided preventive, curative and rehabilitative care to the patients and family.

August 2019- March 2021 Nike Customer Service Manager

Charleston, SC

I supervised the day-to day operations in the customer service department

The handling of complaints and differences from customers and staff

I develop customer satisfaction goals and coordinate with the team to meet them on a steady basis

Assisted customers with the acquisition of desired merchandise

Manages stock leveling and procurement of additional stock as needed

Assisted in processing delivery of store merchandise and allocation of goods

Provided customer assistance with the purchase and return of goods and merchandise

February 2019 – June 2020 Beyond Our Walls Program Director

Charleston, SC

Served as coordinator and supervisor of department and other school activities.

Facilitated all necessary department and school meetings and communication.

Served as a liaison between his/her department and Burke’s administration.

Worked with administration and counseling services to share the vision and goals of the school.

Assisted other department heads and administration in development of master schedule.

Attended state and national conferences when funding and space are available.

Mentored teachers to discuss and monitor problems and suggest solutions as they relate to grades, courses, and teams/integrations.

IFS Services

Charleston, SC

Cleaned facilities by keeping areas neat and tidy, emptying trash, sweeping, and cleaning surfaces.

Cleaned and service restrooms with mops and disinfectants to ensure sanitation.

Identify and report possible repairs; maintain excellent condition of equipment.

Monitored the building security and safety by locking doors and checking electrical appliances.

January 2013 – May 2016 Rainbow of Sunshine Paraprofessional

Charleston, SC

I observed and documented day to day activities of the clients.

I assisted individuals with daily activities, personal care, home care and maintenance, and transportation.

Participates in implementation of person-centered plans.

Provided direct interventions to build socialization, behavior management skills, and daily/community living skills.

Provided direct interventions to promote adaptive skill learning and development of leisure time interests/ activities.

I over saw and maintained documentation, progress notes, and other data as needed, including incident and accident reports.

Had daily communications with other staff and supervisor on progress, needs, concerns and changes.

Demonstrated my knowledge of agency policies and procedures.

Attended staff meetings as required.

Responded to individual safety needs, including reporting significant changes in behavior and health.

I assisted in providing high quality customer service, serving as a positive representative for the agency with other professionals, families, and the community at large.

Performed housekeeping duties as assigned.

Prepared meals in accordance with individual dietary needs and preferences

August 2008- January 2013 Stepping Stone Paraprofessional

Fayetteville, NC

Was manager of Group Home #5

Had daily communications with other staff and supervisor on progress, needs, concerns and changes.

Prepared meals in accordance with individual dietary needs and preferences

I maintained documentation, progress notes, and other data as needed, including incident and accident

I assisted individuals with daily activities, personal care, home care and maintenance, and transportation.

I assisted in helping with behavior management

Oversaw scheduling of workers for that home.

Prepared activities for the consumers

EXPERIENCS

US Army Reserves: 10 years

US Army Active Duty: 2 years

EDUCATION

Bachelor’s Degree: Bachelor of Human Service, 2016-2020

Associate Degree: Cosmetology, 2010 -2012

Miller Motte Technical College, Charleston, SC

Associate Degree: Medical Assistant, 1991 - 1992

Remington College, Shaker Heights, Ohio

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