Customer Service Practical Nurse

Renee A. Erickson

*********@*****.*** • Mashpee, MA•508-***-****

Licensed Practical Nurse

Triage•Teach•Lead

Enthusiastic, lead-by-example LPN with over 18 years of nursing experience ensuring the delivery of quality patient care, education, and clinical nursing skills to patients with acute, chronic, and/or complex care needs. Readily embrace challenges and view them as opportunities to learn. Strong time management, problem-solving and critical thinking skills, and have the ability to work independently within a fast paced environment. Identify and advocate for available resources for patients seeking assistance as related to their healthcare needs. Dedicated to a career that encompasses the highest level of quality patient education, clinical nursing care, and the development of relationships with colleagues.

Areas of Study, Interest, and/or Expertise

•Evidence-Based Nursing Practices

•Wound/Decubitus Care and Surgical Dressings

•Community Resources

•Coordinating Patient Care

•Maintaining Medical Records (EHR)

•Hospice/Palliative Care

•Medication Administration and Teaching

•IV certified

•Alzheimer’s/Dementia Care

•Diabetic Education

•Continuous Glucose Monitoring Devices and Insulin Pumps

•Nursing Management

•Private/Public Insurance Coverage

•Step Therapy

•Endocrine Disorders

•eCW, Epic, Microsoft Office Suite, and Cloud-Based Applications

•Prior Authorizations

Career Experience

LPN, 02/2018-08/2020

ENDOCRINE CENTER OF CAPE COD

Cape Cod Healthcare

Falmouth, Massachusetts

Provided specialty coordination of care and management of over 1500 patients diagnosed with complex endocrine disorders. Educated patients on their disease process and the effects of prescribed medications and treatments, and safe and effective self-administration of medications for type 1 and 2 diabetes mellitus, obesity, osteoporosis and hypogonadism. Facilitated a comprehensive patient training program on the use of self administered medications, continuous glucose monitoring systems, and provided information on various insulin pumps and their integration of CGM's. Organized genetic testing for rare endocrine disorders. Maintained a large volume of prior authorizations and LMN’s for DME, medications, diabetic supplies and diagnostic imaging, while ensuring the required documentation, step therapy and/or criteria, resulting in a 100% PA approval rate. Developed strong working relationships with outside vendors/reps and community resource programs. Researched and integrated patient assistance programs which resolved financial barriers in patients obtaining specialty medications and treatments. Educated colleagues and other healthcare providers in those available programs.

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Renee A. Erickson, LPN

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Worked with provider to assist in the implementation of adding osteoporosis treatment to hospital pharmacy formulary, resolving concerns of high cost co-pays under current Medicare Part D plans. Remained up-to-date on new medications, trial outcomes, side effects, updated DME, insurance formulary/step therapy changes through continued self-education.

●Triaged clinical calls/walk in's for Endocrinology practice.

●Managed and prioritized large volume of daily calls and teleconferencing.

●Determined alternate treatments to increase cost effective options for patients.

●Identified and implemented effective financial and community resources for patients requiring assistance with copays and additional assistance as it related to their disease process and care management.

●Refilled prescription orders, ordered labs and diagnostic imaging services.

●Monitored mail in boxes and incoming fax for practice.

●Developed and maintained tracking systems for prior authorization renewals, patient medication management, and future diagnostic imaging.

●Managed drug sample inventory and orders.

●Titrated medications for patients, as indicated by provider, and within scope of practice.

●Coordinated infusion services for osteoporosis treatments.

●Created protocols/workflows for consistent and thorough patient training.

●Extensive knowledge of Medicare, Medicaid, Part D plans, and commercial insurance plans.

LPN, Nursing Supervisor, 06/2011-03/2015

ROYAL NURSING CENTER

Falmouth, Massachusetts

Supervised second/third shift clinical staff of skilled nursing facility. Primary point of contact for all families, visitors, staff and vendors during closed office hours in facility. Resolved clinical issues and provided overall management of building with ability to make timely, thorough and accurate decisions and patient assessments. Ensured adequate staffing with creative approaches to scheduling. Maintained Emergency Preparedness, Evacuation Plan and infection control. Updated providers and HCP's in patient change of status, and updated plan of care accordingly. Resolved patient/family concerns through strong listening skills and outstanding customer service. Ensured facility wide maintenance issues were addressed.

●Provided clinical support to staff and performed facility wide management during off hours.

●Monitored for accurate and timely documentation of patient care and the completion of staff assignments.

●Established criteria to create viable and effective patient transition plans including the evaluation of appropriate admissions and coordination of complex discharge plans.

●Facilitated communication and continuum of care between patients and their families, private caregivers, physicians, and other service providers/community resources as necessary.

●Encouraged newly licensed nurses to assist in wound care including surgical site dressing changes and PICC dressings. Educated clinical staff on proper technique, precautions, and use of wound vacs, CPM machines, IV pumps, CHF monitors, etc.

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Renee A. Erickson, LPN

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LPN, 01/2010-10/2012

PRIVATE HOME CARE

Bourne, Massachusetts

Provided compassionate and professional private home care nursing and care management for 87-year-old female with Dementia, HTN, A-fib, Osteoporosis, and Type 1 Diabetes.

●Managed 24-hour staffing schedule. Interviewed for appropriate staff.

●Trained staff to assist patient in obtaining blood glucose, insulin administration, signs/symptoms of hypo/hyperglycemia, and regular blood pressure monitoring.

●Documented and regularly reviewed proper standard precautions with staff by demonstration of skills review.

●Scheduled and monitored patients medical and personal appointments and arranged for all transportation to and from the home as needed.

●Developed medication regime. Established protocols for patient safety and home/environmental issues.

LPN, Unit Manager, 07/2004-12/2009

FALMOUTH CARE AND REHAB

Falmouth, Massachusetts

Served as the Clinical Unit Manager, overseeing day-to-day nursing functions, maintenance issues and safety of 40-bed Alzheimer's and Dementia Care Unit. Worked in partnership with Activities Coordinator to ensure delivery of an activity based program. Developed a cohesive work environment through effective communication and a team driven approach to provide quality patient care. Acted as a liaison and resource for families seeking hospice services, available support groups and transition to home care. Regularly consulted with psychiatric services and/or medical director to review efficacy of prescribed medications and identified patients needing psych services. Maintained strong and close contact with families and HCP’S, and resolved issues and concerns as related to patient/family.

●Worked collaboratively with other department heads in providing thorough, consistent, and continuous care for residents.

●Trained all clinical staff in delivering the unit's philosophy of activity-based care, promoting each patient's level of independence.

●Ensured staff adhered to all state, industry, and facility regulations and protocols.

●Managed care planning, nursing assignments, admissions and discharges, identifying "at-risk" patients, state survey preparation, hospice and rehab referrals, weekly chart audits, and compliance of DON reports.

●Facilitated 16-hour Alzheimer's training program for staff.

Licensure/Certs

Licensed Practical Nurse, Exp. 06/27/2023

Board of Registration in Nursing, Commonwealth of MA

BLS for Healthcare Providers, Exp. 10/2023 • IV Certification 2004

"Train The Trainer" Alzheimer's Certification 2005

10th Annual Diabetes Symposium 10/2021

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