System Administrator Active Directory
Resume:
Anya Nambou
Lanham, Maryland
System Administrator with Master of Science in Electrical Engineering, Bachelor of Science in Computer Science, and 10 years of experience troubleshooting, analyzing, and resolving technical problems in large network environments, resulting in high levels of customer satisfaction. Skilled with administration on various Linux distributions, Windows and AWS environments including installation, configuration and systems monitoring. Proficient in deployment of virtual servers and installation and configuration of operating systems.
TECHNICAL SKILLSET
•
•
•
•
•
Microsoft Windows 2008, 2012, 2016, 2019 CentOS/RHEL 5/6/7, Mac OS, iOS, A Cisco IOS/NX-OS based switches & routers Cloud Architecture (AWS)
Standalones
Technical Support (Hardware, Software and User Support)
•
•
•
•
Microsoft Office Suite
Adobe Professional
Microsoft Deployment Toolkit Inventory and Asset Management
•
•
Active Directory, LDAP, DNS, DHCP Group Policy, VMware, EC2, S3
Power Shell, Python, Bash, Ansible, Git,
FortiGate Firewalls
•
•
Telecommunications, Network Cables
Remedy, HP Task Manager Open VPN, IPsec, Server, MySQL
Professional Experience
Arc of Montgomery County Rockville, MD
Systems Administrator September 2015 – February 2022
Build, configure and deploy virtual machines and templates for mission critical clients
Execute server administration tasks in UNIX/LINUX systems by creating and modifying accounts, assigning and restricting permissions, and managing multiple platforms to verify server performance
Resolved up to 5 inquiries per day, addressing Linux OS patching and various new user issues via verbal and written communication and remote access, increasing customer satisfaction by 67% annually
Support and maintenance of Hybrid and On-Premise infrastructure
Acts as the subject matter expert providing vSphere 6.x/7.0 systems support
Build, configure and maintain AD, DNS, DHCP, NPS, NFS, WSUS remote access and security management
Migration of Windows 2008 Data Center to Windows 2019 Data Center (Physical, Virtual & AWS)
Install, configure, and design Windows 2019 active directory organizational units and security groups
Use Active Directory to create users, unlock users, add users to groups, and add machines to respective OU’s
Deploy, upgrade and maintain EC2’s per user request
Plan, develop, and coordinate the implementation of the cloud infrastructure and its critical System of Systems residing in AWS GovCloud VPCs, Dual GovCloud AZs, Direct Connect connections, and VPC Peering
Monitor, troubleshoot and perform break-fix tasks on all systems as necessary including backup, CI/CD automation using Ansible
Create, test, and deploy custom queries for dashboards using CloudWatch
VCenter, ESXi, IDRAC network drivers and firmware patch management
Build and maintain multi-factor RADIUS and RSA authentication servers
Plan, manage and implement security changes and improvements to meet ITIL, NIST requirements
Automate daily end user support tasks helping decrease the manual intervention for user related issues
Use of remedy ticketing system JIRA
Established network specifications and analyzed workflow, access, information and security requirements
Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
Arc of Montgomery County Rockville, MD
Help Desk Tier III Specialist February 2009 - September 2015
●Resolved up to 9 inquiries per day, addressing Linux OS patching and various new user issues via verbal and written communication and remote access, increasing customer satisfaction by 67% annually
●Developed and managed knowledge base of frequently asked customer questions, communicating technical solutions to non-technical audience, resulting in average of 5 minutes saved per inquiry
●Conducted review of help desk system, recommending software upgrades to create more efficient management of help desk
●Provided skill administering Microsoft Windows Active Directory environment including domain services, sites and services, users and computers, and group policy administration
●Use TCP/IP troubleshooting tools to troubleshoot and resolve network connectivity and DNS related issues and set up, configured and troubleshoot NFS, Servers in a multiplatform LAN
●Provided skill administering Windows Server 2008, 2008R2, 2012, 2012R2, and 2016 basic printer support hardware repairs to PCs and Laptops, phones and tablets
Additional Experience
Trouble Desk Administrator, Paloma Systems, Inc.
Core Competencies
Apache Linux Distributions (Ubuntu, Red Hat, CentOS) Windows 7, 8, and 10 Shell Scripts (Bash and PowerShell) Virtualization (VMware Vsphere and Hyper-V) Microsoft Windows Server Load Balancing System Administration Network Routing and Management Cloud-based Services
Technical Skills
Programming Languages: Python, Node.js, Azure PowerShell, SQL, Kubernetes
Frameworks: NIST cybersecurity framework, ITIL Framework
Platforms: Ansible
Databases: MySQL, Oracle
Education/Certifications
Master of Science in Electrical Engineering - Communication Networks, George Washington University
Bachelor of Science in Computer Science - Computer Networking, Strayer University
Security+ ce Certification, CompTIA (Expires on July 2024), July 2021
Cloud+ ce Certification, CompTIA (Expires on July 2024), July 2021
Secure Cloud Professional – CSCP Stackable Certification, CompTIA (Expires on July 2024), July 2021
Linux+ XK0 Security+ Certification, A Cloud Guru
Network+ Certification, CompTIA
Oracle Certified Associate (OCA), Oracle
Red Hat Certified System Administrator, A Cloud Guru, May 2021
Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting, A Cloud Guru
Red Hat Certified Specialist in Ansible Automation, A Cloud Guru, December 2021
Amazon Web Services (AWS) Certified Solutions Architect Associate, A Cloud Guru, May 2021
Microsoft Azure Fundamentals (AZ-900), A Cloud Guru, February 2022
Python Scripting, A Cloud Guru, August 2021
Contact this candidate