Data Entry Customer Service

KB

KATRINA BURTON

**********@*****.*** 225-***-**** Baton Rouge, LA 70810

Thoughtful Pharmacy Intern with in-depth knowledge of pharmacy operations and success in working within team-oriented settings. Committed to maintaining highest levels of quality control when preparing medications. Insurance Coverage Verification

Drug Utilization Reviews (DUR)

Inventory Management

Critical Thinking

Problem-Solving

Relationship Building

Prescription Counseling

Patient Medical Histories

Insurance Claim Processing Software

Filling Prescription Orders

Organized and Detail-Oriented

Verbal and Written Communication

Maintaining Patient Records

Narcotics Inventory Management

Collaboration and Teamwork

Drug Efficacy

Pharmaceutical Needs

Explaining Complex Terminology

Data Entry

Assessing Patient Health

Microsoft Office

Customer Service

Current State Pharmacy Intern license

Time Management

Direct Order Entry

Medication Assessments

Cleaning and Sanitizing

Dispensing Medications

Controlled Substance Management

Quality Control

Drug Ordering & Storage

Pharmacy Policies and Procedures

Mathematics and Statistics

Problem Solving

HIPAA Compliance

FDA Drug Safety Guidelines

Safety and Compliance

Walgreen Pharmacy Baton Rouge, LA

Pharmacy Intern

05/2019 - Current

Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.

Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.

Entered data and prescriptions into patient profiles using microsoft. Delivered personable customer service at pharmacy drop-off and pick-up counters.

Followed company guidelines for scanning and keying in items. Checked pharmacy area regularly to ensure it was kept neat, clean and free of debris.

Entered patient's information into computer system and updated existing data.

Compounded and prepared medications according to prescription orders. Liaised with insurance companies to mitigate claims issues. Solicited medical history information from patients to provide best and most effective medical advice.

Summary

Skills

Experience

Supported timely and proper processing of prescriptions in collaboration with healthcare professionals.

Used pharmacy software to verify prescription and insurance information. Interpreted and processed medication orders under supervision of pharmacist.

Communicated with patients with compassion while keeping medical information private.

Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.

Handle Cash

New Orleans East Hospital New Orleans,

LA

Nurse Assistant

04/2020 - 02/2022

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Documented information in patient charts and communicated status updates to interdisciplinary care team.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Recorded patient conditions and vital signs before and after medical operations.

Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.

Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns. Delivered high level of care to every patient.

Engaged with patient family and friends to provide courteous visit experience.

Used mobility devices to transport patients.

Assisted over twenty residents with daily needs, personal hygiene, dressing and facility transfers.

Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.

Guaranteed accurate, timely flow of information by maintaining several patient charts and updating healthcare team on patient status. Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients. Ferriday Police Department Ferriday, LA

Patrol Officer

12/2006 - 06/2019

Completed debriefings for arrested subjects to obtain information pertinent to investigations.

Gathered and recorded evidence and witness statements for over several cases.

Prepared detailed documentation of felony-level property and violent crimes investigations.

Boosted community safety, performed motor vehicle accident investigations and conducted field sobriety tests at DUI checkpoints. Wrote reports detailing events and people involved. Performed administrative tasks related to police work. Ran criminal background checks using NCIC system

Supervised Dispatcher's

Record Clerk

Issue warrant

Took Payment

Performed Audits for the department

Answer telephone

Type

File

Greet Customers

Ferriday High School Ferriday, LA

High School Diploma

Southern University And A & M College Baton Rouge, LA Some College (No Degree)

Concordia Vo-Tech Ferriday, LA

Nurse Assistant in Nursing Assistance

Education and Training

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