Data Entry Service Representative

PROFESSIONAL

SUMMARY

Talented professional bringing demonstrated administrative and

financial management skills. Well-versed in preparing orders, monitoring transfers and tracking market fluctuations. Excellent customer service, problem-solving and multitasking abilities focused on maintaining compliance, maximizing satisfaction and quickly addressing concerns.

SKILLS

MS Office

Software Proficiency

Google Workspace

Data Entry

Research and Data Analysis

Administrative Support

CRM Software

Spreadsheet Tracking

System Testing

Network Security

WORK HISTORY

Broker Assistant / Planning Ahead Brokerage LLC - Jersey City, NJ / 01.2018 - Current

Prepared orders to orchestrate transfers, tracked transactions and documented activities with detailed records.

Conferred with customers to assess market fluctuations and correct account problems.

Organized securities sales and purchases on behalf of customers and companies.

Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.

Customer Service Representative / Conduent - Newark, NJ / 04.2016 - 11.2017

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

SHINICE LEZAMA

********@*****.*** 201-***-**** Jersey City, NJ 07305 Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Developed community reputation through commitment to customer satisfaction and strong client relationships. Receptionist / Planned Companies - Jersey City, NJ / 05.2014 - 10.2015

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression.

Confirmed appointments, communicated with clients and updated client records.

Answered central telephone system and directed calls accordingly.

CERTIFICATIONS

CompTIA Security+

AWS Practitioner

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