Customer Service Manager
Resume:
A
Michael
Avena
**********@*****.**
m
Westbrook, CT 06498
SUMMARY
Hardworking and motivated owner/manager with 40 years of experience and record of success in the restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Accomplished team leader, recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in hard work, dedication and professionalism
SKILLS
Marketing
Project management
Staff development
Sales Techniques
Brand management
Work ethic
Time management
EXPERIENCE
Manager
Orange, CT
Abate restaurant / Jan 2011 to Oct 2021
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction. Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities. Manager
Old Saybrook, CT
TJs pizza restaurant / Jan 2020 to Nov 2021
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
EDUCATION AND TRAINING
High School Diploma
Syosset High School Jun 1983
Syosset, NY
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