Care Representative Customer

*** ******** *****

Columbia SC. *****

803-***-****

Garnett Davis-Shepard

SKILLS

Doing Federal and State taxes. Being able to advise clients what to do if they owe taxes. Listening to their issues and helping solve problems. EXPERIENCE

Intuit - Tax Associate

January 2022 - April 2022

. Responsible for taking calls and chats to assist clients with their Federal and State taxes.

. Answered questions to doing as you go clients.

. If owe taxes, helped them from running into the same issue next year. Liberty Tax Services - Tax Preparer

January 2009 - April 2018

. Responsible for filling this year's and previous years tax, if applicable.

. Advise clients on how to change dependents if they want to use their money instead of the government.

. Was responsible for opening and closing store as needed.

. Was the top preparer in the office for nine conservative years. Burlington Coat Factory - Customer Care Representative August 2009 - April 2009

. Assisted customers with returns, law-a-ways and purchases.

. Assisted customers with complaints and concerns.

. Responsible for maintaining a correct register.

Kohl's Department Store - Customer Care Representative September 2004 - August 2009

. Assisted customers with returns and purchases.

. Assisted customers with complaints and concerns.

. Responsible for maintaining a correct bank.

. Responsible for making change for registers.

Richland County School District One - Secretary III Student Nutrition Department

September 1995 - May 2009

. Under limited supervision oversaw the daily operations of the department with over 225 people.

. Responsible to the director, managing her calendar, scheduling her meeting and preparing written department communications.

. Responsible for debt collection on meal accounts for 48 schools.

. Responsible for receiving and auditing payroll for 215 employees 26 times per year.

. Responsible for serving as the On-Site coordinator for the After School Program.

. Reviewed, investigated and resolved concerns and complaints.

. Handled sensitive and confidential information on a daily basis.

. Coordinated employment vacancies, post jobs openings, called candidates, and set interviews.

.Responsible for giving and renewing petty cash.

. Answered phones, typed, and filed.

. Assisted in coordinating and planning the Annual Meeting.

. Served as Editor of the quarterly newsletter.

EDUCATION

Spring Valley High School, Columbia

SC

August 1970 - May 1973

Columbia SC 29223

Midlands Technical Columbia SC

Bookkeeping Certificate

Columbia SC 29206

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