Data Entry Customer Service

Experience

February **** - Current

American Airlines, Dallas TX, - Customer service Agent

●Support manager and team members to ensure a positive experience for all customers.

●QIK trained

●Provide baggage assistance, confirm travel reservations and itineraries, aircraft preparation

●Ensure proper documentation and identification

●Operating jetbridges

August 2017 - December 2021

MacArthur High School, Decatur, IL - Family Consumer Science Instructor

●Created, presented, and implemented daily lesson plans for 100+ high school students

●Implemented technology into everyday classroom activities

●Modified materials for different learning styles

●Graded assessments and entered grades using Skyward

●Attended weekly staff meetings

●Assisted in IEP meetings

July 2011- August 2017

Burger King, Bloomington, IL - Manager

●Answer customer service issues quickly and ensure total satisfaction

●Delegate work duties to staff to attain company objectives

●Managed deposits

Education

January 2016 - December 2017

Illinois State University, Normal, IL -

Bachelor of Science in Family Consumer Science Teacher Education

License: Professional Educator License (Illinois &Texas)

Texas LEVEL II Security License

Endorsements: Nutrition, Wellness, Hospitality

August 2014 - December 2015

Heartland Community College, Normal, IL - Associate in Arts

Skills

●Comfortable navigating Microsoft Office/Google drive

●Detailed Record Keeping of student work

●Data entry for 100+ students for over 5 classes

●Competence with educational technology

●Effective Time management and organizational skills

●Excellent verbal and written communication skills

●Interpersonal skill and confident to interact amongst all demographics

References

Available upon request

Contact this candidate