Sales Associate Service Representative

Jessica Stevens

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Proactive Representative with expertise delivering support services and resolving customer complaints. Trained in support software and de-escalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders, and updating documentation. 3401 Ocee St Houston, TX 77063 346-***-**** ******************@*****.*** WORK EXPERIENCE

Sutherland Global — Remote Tech Support

Support.Com Inc — Remote Professional Technical Customer Solutions ACS Services — Customer Service Representative

Michaels Arts And Crafts — Cashier/Sales Associate 11/2021 to 12/2021

Brokedown and evaluated user problems, using test scripts, personal expertise, and probing questions. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Explained technical information in clear terms to non-technical individuals to promote better understanding. 11/2019 to 01/2020

Recommended products to customers, thoroughly explaining details. Sought ways to improve processes and services provided. Investigated and resolved customer inquiries and complaints quickly. 03/2016 to 06/2016, Houston, TX

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Assisted call-in customers with questions and orders. Improved customer satisfaction ratings by addressing issues and fostering timely resolution. 10/2013 to 04/2014, Houston, TX

Monitored sales oor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Helped customers complete purchases, locate items and join reward programs. Connected with customers to support positive transaction experiences and address service concerns. Stein Mart — Customer Service Lead 04/2011 to 07/2013 BlockBuster — Customer Service Representative

Babies R' Us — Sales Associate/Cashier

EDUCATION

Stratford High School — General Studies

04/2011 to 07/2013, Houston, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Cultivated customer loyalty, promoted repeat customers, and improved sales. Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. 12/2008 to 11/2009, Houston

Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support. Supported over 100 events annually, which ranged form less than a dozen participants to thousands of participants with prestigious guests.

09/2007 to 08/2008, Houston, TX

Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support. Supported over 100 events annually, which ranged form less than a dozen participants to thousands of participants with prestigious guests.

Translated and assembled business requirements into detailed, production-level technical speci cations, detailing new features and enhancements to existing business functionality. 08/2001 to 05/2005

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