Computer Teacher Customer Support

Amita D Patel

Mob: - 972-***-****

E -mail: - *****.********@*****.***

OBJECTIVE

Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the given time frame and thus achieving the corporate goals.

OVERVIEW

Building consumer preference & drive volumes, identifying & developing new streams for revenue growth and maintain relationships with channel partners to achieve referral business.

An effective communicator with excellent relationship building and interpersonal skills, strong analytical, problem solving & organizational abilities. Possess a flexible & detail-oriented attitude.

PROFESSIONAL EXPERIENCE

Currently Working

Designation : Manager - Customer Support & Sales Coordinator

Company : Compucare (I) Pvt. Ltd., Corporate office, Vadodara

Duration : Since 2009 & Till Date

Salary : Rs. 500,000 PA

Company Profile

Large scale manufacturer and complete Attendance modules’ solution provider of the Auto ID Systems based upon Serial and Network connectivity., with the technology support of Infrared Barcode, Biometric and RFID (Radio Frequency Identification) platforms

Products to Support

-Customer support

-Software product where in CRM, Server, and Microsoft Access used as back end.

-Visitor Management System

-Employee Management System

-Attendance system integrated- Payroll System

-Canteen Management

-Hardware Support

Job Responsibilities

Designing product Installation and Maintenance plans at customer site.

Scheduling of Support team engineers and take all necessary decisions for the department.

Periodic Team meeting to gather the requirement of clients and to give resolution of problems faced by them at the time of installation and trouble shooting.

Escalation of necessary changes for Software and hardware enhancement to the development team.

Periodic escalation of product error and requirements faced by client / product user to improve functionality of product.

Meeting with clients to establish good relation as well as to get feedback of the product and support.

Ensure that all the support call taken up within given time frame by management.

Generate leads for AMC, product quantity addition as well as of new product.

Coordinating -Software Installation, training and troubleshooting.

Troubleshooting & maintenance of all computers and network problems in the office.

Generate new inquiries, Marketing and demonstration at client site.

Responsible for User’s Manual and User Guide.

Installation of the software, solving a customer queries and co-ordinate for software customization.

Provide telephonic support to Customers, dealers and our support team.

Generate inquiries via cold calling

Motivate team as well as Dealers by better plans and schemes on paper.

Take feedback from Marketing Executive & Dealers

Motivate team as well as Dealers by better plans and schemes on paper.

Designing offer and Marketing plans.

Outstanding follow-up

Stock Management

Purchase management

Previous Experience

Designation : Coordinator and Administrator

Company : WIPRO (Ahmedabad)

Duration : during 2008-09

Product : Hardware & Software

Designation : Computer hardware and Networking

Company : Zenith School

Duration : Two Year (2006-2008)

Product : Hardware System

Designation : Computer Teacher

Company : Umiya School

Duration : Two Year (2006-07)

Product : Teaching Computers

Education

Bachler of Commerce (B.Com)

Year 2010,

Computer Networking engineering -CMS Computer Institute of Vadodara

Year 2009

Other professional Qualification/ Courses

Exam Institute Certificate

PC Engg, N+ CMS Computer Institute Novel Education

MCSA CMS Computer Institute Microsoft Corporation

RHCE CMS Computer Institute Red hat Linux Training Partner

CCNA CMS Computer Institute Cisco Net-work Training Partner

SDI CMS Computer Institute Service Desk Institute UK based

Microsoft Certified Training

Specialist (MCTS) updating

Your MCSA on Windows Server

2003-2008 Window Server Running

International Certification:

Passed CCSS (Certification of Customer Support Specialist) of server Desk Institute (SDI) based out at UK is one of the leading authorities of IT Service Desk and IT Management.

Computer Knowledge

Installation of windows 2000 Server, 2008 Server, 98, 2000, & XP.

Total assembling of Computer with Network setup and troubleshooting.

Knowledge of Microsoft SQL Server Operations, Oracle Operations & Microsoft Access Operations.

Personal Information

Name : Amita D Patel

Gender : Female

Date of Birth : 3rd Sep, 1977.

Hobbies : Music, Read a book, learn new things

Language Known : English, Hindi, Gujarati (Mother Tongue)

Address : B-27, Santaram Park Society, Near Akar Complex,

GIDC Raod, Manjalpur, Vadodara Gujarat

Behavior Characteristics

Committed to Quality and Result

Responsibility

Sincere in Attitude

Presentation and Leadership Skills

Good Problem-solving Skills

Amita D Patel

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