Service Advisor Mechanic Technician
Resume:
MCKINLEY A. SORIO
Blk * Lot ** Primerose, Phase * Bloomingdale Subdivision
Iponan, Cagayan de Oro City, 9000
Contact No: +927******* / +966*********
Email Address: ***************@*****.***
WhatsApp No: +927******* (Mckinley Sorio)
Skype ID: live:.cid.8a955e41aa986f39
Skype Name: Mckinley Sorio
OBJECTIVES
A highly organized, dedicated and motivated professional with excellent knowledge of automobiles with 6+ years of experience as both Auto – Mechanic and Service Advisor that offers a positive atmosphere to learn and acquire new abilities and knowledge that will enhance my field of expertise to bring my strong sense of dedication, motivation, and responsibility towards work ethics.
PERSONAL INFORMATION
Birthdate: June 30, 1992
Birth Place: Cagayan de Oro City
Civil Status: Single
Age: 30 years old
Citizenship: Filipino
Religion: Roman Catholic
Father’s Name: Marino Sorio
Mother’s Name: Salome A. Sorio
EDUCATIONAL BACKGROUND
Tertiary Level: Bachelor of Science in Auto – Mechanical Major in Automotive
University of Science and Technology in Sothern Philippines (USTP) formerly Mindanao University of Science and Technology (MUST) Osmeña St., Cagayan de Oro City
Secondary Level: Misamis Oriental General Comprehensive High School Don Apolinar Velez St., Cagayan de Oro City
JOB EXPERIENCE
Auto–Mechanic
Tajeer National Company (MG Cars)
Jeddah, Saudi Arabia
March 5, 2022, up to present
BRP Junior Service Advisor (Supervisor) / Auto–Mechanic Technician Fast Auto world Philippines Corporation (Mitsubishi Motors) Gusa Highway, Cagayan de Oro City, 9000
August 2019 – February 5, 2022
BRP Junior Service Advisor / Auto–Mechanic Technician ISUZU Philippine Corporation
Cebu Southern Motors Incorporated (ISUZU)
Lapasan, Cagayan de Oro City
August 2015 – July 2019
On-the-Job Training (Service Advisor / Auto Mechanic Technician) Hyundai Philippines
Gusa, Cagayan de Oro City
March 2013 – May 2013
On-the-Job Training (Senior Auto Mechanic Technician) Hyundai the Philippines
Gusa, Cagayan de Oro City, 9000
March 2012 – May 2012
Job Description: AUTO MECHANIC TECHNICIAN
As an auto mechanic technician, I am performing the following job responsibilities.
I Inspect vehicle engines and mechanical/electrical components to diagnose issues accurately
I Inspect vehicle computer and electronic systems to repair, maintain and upgrade
I conduct routine maintenance work such as replacing fluids, lubricating parts, etc. Aiming at vehicle functionality and longevity
I Schedule future maintenance sessions and advise motorists on good vehicle use
Repair or replace broken or dysfunctional parts and fix issues (e.g. leaks)
Provide accurate estimates (cost, time, effort) for a repair or maintenance job
Keep logs of work and issues
Maintain equipment and tools in good condition
Job Description: SERVICE ADVISOR
As a Service Adviser, I am performing the following job responsibilities.
Greeting customers and directing them to available mechanics.
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Using our products and services to sell or provide customers with in-depth information about available parts and service options.
Answering questions about service outcomes, scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Managing and overseeing the dealership's workflow and schedule.
Calling customers to advise them about service changes or car pick-up times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Job Description: WARRANTY PROCESSOR
As a Warranty Processor, I am performing the following job responsibilities.
Directly in charge of all warranty concerns and claims of customers.
Put warranty tag in the warranty room for proper storage
Segregate the small to big warranty parts in the storage room
Deal directly with local suppliers with warranty claims
Process the warranty claims in the system
Preparation of technical reports
Assignment of labor codes and operation numbers to warranty repair orders
Administration of warranty parts identification, storage, and disposal
Preparation of warranty claims by distributor procedures
Documentation of vehicle quality improvements
Preparation of weekly and monthly warranty report SKILLS
Diagnosed, repaired/installed to specifications: repair tires, suspension systems, engine fluid levels, and vehicle preventative maintenance.
Replace engines, transmissions, brakes, cooling systems, electrical systems, steering, and suspension systems.
Diagnosed vehicles and performed the suggested or required service, including brake, steering, AC, and suspension systems.
Repair, overhaul, or adjust automobile brake systems and change spark plugs, fuel filters, and air filters.
Serviced customer automobiles with oil and air filters, rotating tires, and refilling engine fluids.
Diagnose electrical and mechanical problems, Repair and Service automobiles
Conducted examinations of vehicles to troubleshoot mechanical malfunctions and to determine the extent of potential damage.
Performed diagnostic procedures with automotive diagnostics computer software to troubleshoot specific diagnostic computer codes.
Perform engine performance repair and components replacement, transmission repair and replacement, and electrical systems repair.
Troubleshoot and repair any problems found with engine performance, transmission, electrical, suspension, brakes, and fluid changes
Diagnosed and repaired brake systems for preventative maintenance.
Repaired and overhauled brake systems in automobiles.
Performed minor and major repairs and services on engines, transmissions, suspension and steering, brake systems, and electrical systems.
Adjust and repair car parts (all types including clutches, differentials, controls, boosters, and brake systems)
Perform tune-ups on vehicles Overhauls, repairs, and/or replaces other vehicle parts such as parts on steering and brake systems.
Performed extensive diagnosis and repair of automotive electrical systems including starting, charging, ignition, and electronic body control systems.
Provided general services for vehicle maintenance and repair, such as oil changes, tire rotation, and replacement, and vehicle repair.
Prepare diagnosis and communicate repair estimates to service advisors and customers.
Diagnosed, adjusted, and repaired automotive mechanical systems using a variety of diagnostic tools and computer databases.
TOOLS/MATERIALS/EQUIPMENT/MACHINE USED:
Wrench set
Air compressor
Car Jack and jack stand
Wheel chocks
Mechanic stethoscope
Digital Multimeter
Code reader/scan tool
Oil drain and oil caddy
Battery charger and jumper
Engine hoist
Brake lathe
Strut compressor
Transmission on jack
Oil drain and oil caddy
Battery charger and jumper
Engine hoist
Brake lathe
Strut compressor
Breaker Bar
Plier (slip–joint, tongue and groove, needle nose, locking/vise grips)
Hammer (dead – blow)
Impact Wrench
Oil filter wrench
Punches and chisels
Screwdriver
Ratchet and socket
Tire pressure gauge
Torque wrench
TRAINING AND SEMINARS
Mitsubishi Service Advisor Advance
Training Fast Autoworld Philippines
Corporation Mandaue City, Cebu, Philippines
September 17 – 20, 2019
Isuzu Service Advisor Advance Training
(2) ISUZU Philippine Corporation
114 Technology Avenue Laguna Technopark
Binan Laguna, Philippines 4024
November 5 – 10, 2018
Isuzu Service Advisor Advance Training
(1) ISUZU Philippine Corporation
114 Technology Avenue Laguna Technopark
Binan Laguna, Philippines 4024
September 1 – 5, 2017
Isuzu Service Technician Education Program ISTEP Level 2 Module 1- 3
ISUZU Philippine Corporation
Lapasan, Cagayan de Oro City
May 3 - 5, 2017
Isuzu Service Technician Education Program ISTEP Level 1 Module 1- 4
ISUZU Philippine Corporation
Lapasan, Cagayan de Oro City
March 6 – 10, 2017
Customer Satisfaction Index
ISUZU Philippine Corporation
114 Technology Avenue Laguna Technopark
Binan Laguna, Philippines 4024
May 9 – 14, 2015
AWARDS RECEIVED
Estimator of the Year (BRP)
ISUZU Philippine Corporation
Cebu Southern Motors Incorporated (ISUZU)
Lapasan, Cagayan de Oro City, 9000
December 2018
Service Advisor of the Year (GM)
ISUZU Philippine Corporation
Cebu Southern Motors Incorporated (ISUZU)
Lapasan, Cagayan de Oro City, 9000
December 2017
REFERENCES
James Orcajo
Service Manager
Mitsubishi Motors
Jun Resan Nub
Trainor’s
Technician
Supervisor
Isuzu Philippine Corporation
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Applicant
MCKINLEY A. SORIO
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