Call Center Debt Collector
Resume:
Steven F. Gladney
Chicago, Illinois United States 60628
********@****.***
OBJECTIVE
To Secure a Debt Collections/Accounts Receivable position in this "New Normal" Atmosphere of Remote and Hybrid environment. Utilizing past experience in Debt collections, customer service and call center.
WORK EXPERIENCE
Castle Credit Holdings, Chicago, Illinois United States Debt Collector
09/2021 - 09/2022
Collection of first party debt, inclusive of secured and unsecured debt. Negotiation of payments as well as settlements for customer and company. Utilizing FDCPA principles and practices. Placing as many as 200 outbound calls per day, as well as making outbound calls. Also, skip tracing as needed and updating of demographics.
Enova International, Chicago, Illinois United States Third Party Collector
02/2020 - 06/2020
Third party collections of Internet Loans, for small businesses. Utilizing FDCPA principles and practices. Setting up repayment plans and settlements, for clients and customers. Due to COVID 19 pandemic, job was no longer required.
Linebarger Goggan Blair and Sampson, Chicago, Illinois United States State of Illinois Collections Representative
06/2019 - 02/2020
Collection of personal state income taxes from past due residents. Utilizing FDCPA practices and principles. Setting up payment arrangements, for past due clients. Making between 200 - 300 calls per day, as well as utilizing skip tracing tools. Met monthly collection quota, as well as assisted other team members, utilizing manual and dialer campaigns.
Global Collections and Credit, Chicago, Illinois United States Third Party Collector
05/2014 - 06/2019
Third party collector for various clients, including secured and unsecured debts. Utilized FDCPA practices and principles. Making between 200-300 outbound calls daily, as well as skip tracing as needed. Met monthly quota and worked on various types of debt, setting up payment arrangements, and settling debts. Calls made manually as well as with dialer. EDUCATION
Chicago State University chicago, Illinois United States Business Administration, GPA: 2.5
1980 - 1982
SKILLS
Proficient in MS word, Excel, and various skip tracing software such as TLO and Accurint, typing, call center etc.
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