Customer Service Agent

SUMMARY

Seeking full-time permanent employment position that will allow me to contribute to the overall success of the organization and continue to learn, grow, and advance while utilizing and expanding my skills. EDUCATION

GED in Lawrence, Kansas Graduation 2013

SKILLS

FASFA (Student Financial Aide Applications)

Customer Service with Excellence

Computer, Internet & Office Equipment

- PeopleSoft

- Microsoft Word and Excel

Hawk Help

Team Player/Always Willing to Assist

Professional and Detail Oriented

Strong Communication/Interpersonal Skills

Patience and Kindness Under Pressure

Determination and Follow Through

Positive Attitude/Problem Solver

Quick Learner

Willing to Take on Any Challenge

EXPERIENCE

Jimmy Johns, Lawrence, KS

Assistant Manager Trainee April 2022 – July 2022 Participated in management training program via video training classes. Worked with staff serving customers, ensuring proper food handling and clean up with professional and friendly service. Berry Plastics, Lawrence, KS

Production Team Member July 2021 – April 2022

Worked 2nd shift running large printing machines, following proper safety requirements and ensuring qualify product production followed by preparing product for shipment/storage. Amarr, Lawrence, KS

Production Team Member April 2021 – June 2021

Worked 12 hour night shift cutting foam and building garage door panels. Worked with other areas of the production process to coordinate custom products for each order, adjusting equipment for proper sizing and selecting correct material for final product. University of Kansas, Lawrence, KS

Student Services Representative-Enrollment Management Services October 2014 – February of 2021 Responsibilities for this position include all the same tasks, skills and duties of my current position listed above with a stronger emphasis on face-to-face contact through the Visitor Center and Strong Hall. McDonalds, Lawrence, KS

Customer Service Agent August 2012 – October 2014 Worked morning shift and managed high volumes of customers with efficiency and accuracy and courtesy. Managed challenging customers and situations with grace and understanding to resolve problems with a positive end result. Received McDonalds National Customer Service Recognition Award for excellent customer service based on letters of recommendation received from customers.

CHARACTER

Intelligent, level-headed, perceptive, creative, flexible, self-motivated, personable, professional, dependable, dedicated, honest, understanding, fair and fun.

REFERENCES

Mr. Cary Whitcup

University of Kansas

785/864-4482

********@**.***

Dr. Mario Medina

University of Kansas

785/864-3604

*******@**.***

Mrs. Meshell Rortina

University of Kansas

785/864-5769

********@**.***

Aliza A Edmondson

1304 Tennessee, Lawrence, KS 66044 785/979-1094 ********@*******.***

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