Front Desk Customer Service
Resume:
Lisa Tardi Calarco
Friendly Customer Service Representative with a positive work attitude looking for a Sales or Customer Service position
Des Plaines, IL 60016
*********@*****.***
To obtain a position in Customer Service
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Excel Plumbing and Air - Wheeling, IL
November 2019 to October 2022
• Answer many incoming calls in a timely, friendly, and professional manner
• Identify emergencies, prioritize incoming calls
• Determine type of call
• Able to multitask
• Book customer appointments
• Take customer payments
• Send customers emails, estimates and invoices
• Take Yelp inquiries and book Yelp jobs
• Assist with customer issues or complaints
• Listen for clues about possible new job inquiries
• Patiently answer many customer questions
• Make outbound calls to existing customers about their service
• Make outbound calls to possible new customers
• Works closely with Service Technicians, Service Managers, vendors
• job routing/dispatch
• Service Titan
Teacher's Assistant
British International School Lincoln Park - Chicago, IL November 2017 to October 2019
• Assisted Pre-K children in an Early Years classroom
• Meet all daily projects, deadlines, while ensuring a safe, academic, emotionally stable environment
• Work closely with parents and caregivers
Camp Director
• Plan all camp activities for children ages 2-12 (60 campers) (12 weeks of camp)
• Oversee day to day camp operations
• Ensure safety of children and staff
Teacher's Assistant
Glenview Park Center Preschool - Glenview, IL
September 2003 to November 2017
• Assisted Pre-K children in an Early Years classroom
• Assisted Extra Curricular Classes
Bookworm Bistro, Numbers Junction, and Yoga
Carpenter Elementary School Park Ridge, IL
Beyond the Bell Site Counsellor
• Oversee after school activities and help students with homework
• Provide a safe after school environment
Pool Site Coordinator
Glenview Park Center Preschool
June 2017 to August 2017
Oversee and ensure safety of sometimes 100 campers and 20 staff (ages 6-21) Assistant Cheerleading Coach and Camp Coordinator
Maine South High School - Park Ridge, IL
August 2005 to June 2016
• Ensure a safe, healthy athletic environment
• Assisted at practices, games, pep rallies, bus transportation
• Work with parents coordinating events
Front Office Staff, Concierge Assistant Manager
Hyatt O'Hare - Chicago, IL
January 1988 to December 1990
• Sales receptionist, Catering Administrative Assistant
• Executive Offices, Regional Food & Beverage Directors Administrative Assistant
• Worked all major hotel events, New Years Eve, Holiday Brunch Front Desk Clerk, Front Office Manager
Hyatt Deerfield - Deerfield, IL
1986 to 1986
Deerfield, IL
• Opened Hyatt Deerfield 1986-transfered
• Learned how to Ensure excellent customer service
• Front Desk Clerk, Front Office Manager
• Ran all Front Office day to day operations
• Front Desk, Reservations, Transportation, Switchboard, Sales, Restaurant, Housekeeping, Turndown
• Worked all major hotel events, New Years Eve, Holiday Brunch Education
A.A in Liberal Arts
Oakton Community College - Des Plaines, IL
May 1986
Social Work Coursework
Northeastern Illinois University
Skills
• Customer Service
• CSR (3 years)
• Office Administration
• Sports Coaching
• Cheerleading
Certifications and Licenses
First Aid Certification
CPR Certification
Contact this candidate