MVAKWABO ELIZABETH MTHIMUNYE

Email : adtevo@r.postjobfree.com

Address : **** **** ******, ***********, *******, 1685 Contact number : 083-****-***

Date of Birth : Feb 16, 1975

Nationality : South African

I am a proactive, customer-orientated professional with over 10 years of experience in a reputable financial institution. Self-motivated team player with strong organizational and interpersonal skills.

I'm always looking to learn new skills, take on extra responsibilities, and grow professionally. I hold a certificate in bookkeeping and a code 10 driver's license. I am now ready to re - enter the workforce after taking some time off to provide care for a family member.

Skills

Computer Literate (Ms Word and Excel), Basic Accounting, Communication (written and verbal), Good interpersonal relations, Problem Solving, Ability to work under pressure, Ability to multitask, Decision Making, good planning and organizing, Filing and indexing of documents, Basic Typing, Data Verification, Maintenance of Database, Knowledge of filing, Knowledge of financial systems such as FBSS, Administration, Document management.

Experience

Family leave

July 2018 - Present

Provided 24/7 in-home caregiving for my grandmother till she passed away on the 18th May 2021.

April 2013 – July 2018 Absa Bank

Position: Home Loans Applications Administrator

Carried out day-to-day duties accurately and efficiently.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Identified issues, analysed information and provided solutions to problems.

Proved successful working within tight deadlines and fast-paced atmosphere.

Provide support to the office with regards to home loan application process.

Ensure that all not fit for processing files are actioned within the turnaround time if there are requests for additional documents.

Ensure that all administration functions are performed to optimize efficiency.

Ensure the effective implementations of all new policies, procedures and processes received.

Key achievements

Achieve and exceed daily target of home loan applications set by business

Assist across the various swim lanes to ensure the effective management of workflow when capacity constraints and increased volumes are required Reason for leaving: Family Responsibility

01 July 2002 – March 2013

Position: Customer Service Consultant (Inbound & Outbound)

Identified issues, analysed information and provided solutions to problems.

Demonstrated respect, friendliness and willingness to help wherever needed.

Used coordination and planning skills to achieve results according to schedule.

Resolved problems, improved operations and provided exceptional service.

Participated in team-building activities to enhance working relationships.

Worked flexible hours across weekend and holiday shifts.

Query investigation and resolution.

General maintenance on home loan accounts.

Perform general maintenance on mortgage loan accounts

Capture journals

Maintain Database

Key achievements

Answer incoming calls, Doing research, Handle clients’ queries, administrative roles,

Investigating and resolving customers’ complaints and provide feedback to customers and other stakeholders (branches)

Handling incoming calls, email correspondence to external sources and filing Reason for leaving: Growth expansion within the business Education

Completed my Matric in 1996 at Tembisa High School. Completed a Short-Learning program in Bookkeeping in 2007 at College Campus. References

Alroy Furst

Team leader for Channel Enablement at Absa Home Loans Mobile: 083-****-***

Office: 011-***-****

Email: adtevo@r.postjobfree.com

Adele Cloete

Team Leader at Absa Home Loans Customer Care

Mobile: 082-****-***

Office: 011-***-****

Email: adtevo@r.postjobfree.com

Mavis Mudzimu (Colleague)

Generic Case Manager at Absa Dispute Resolution Suite Mobile: 083-****-***

Office: 011-***-****

Email: adtevo@r.postjobfree.com

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