Registered Nurse Customer Service

SHANNON

GUTIERREZ

***** ********* ****, *******, ** 78023, 678-***-****, *********.*******@*****.***

PROFESSIONAL SUMMARY

Patient-focused Registered Nurse with a solid background in critical care environments. Identifying and quickly closing any knowledge gaps to offer value to my employer and team. Exceptional clinical skills, knowledge, and judgment. Willing to take on any task to support team and help business succeed. Offers strong communication and organizational abilities. Maintains organized, clean, and safe work areas with diligent attention to important details. Strongly motivated candidate ready to critically think and use problem-solving and task prioritization skills to help team succeed. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

·Team leadership

·Strong communication

·Cultural awareness

·Analytical thinking

·Written communication

·Team building

·Problem-solving

·Performance optimization

EXPERIENCE

Critical Care Travel Nurse

Angel Staffing, CHI St. Luke's Baylor Houston, TX

January 2022 – March 2022

·Caring for critical care patients in Acute Hypoxemic Respiratory Failure requiring ventilatory support, Cardiac Arrest, managing patients in Acute Renal Failure managing CRRT (Nx Stage), CVA post TPA, PTCA, Pacemakers, Sepsis, among other acute conditions. IV infusions requiring titration such as multiple vasopressors, sedation, anti-arrhythmics, and paralytics.

·Adjusted respirators, ventilators, and other specialized equipment used on critically ill patients.

·Identified abnormal respiratory patterns and breathing sounds with regular pulmonary assessments.

·Controlled risks of deterioration with continuous monitoring and swift action on concerning changes in condition.

·Evaluated patients' vital signs and laboratory data to determine emergency intervention needs.

·Prioritized care for critically-ill patients, balancing emerging needs against core requirements.

·Supported patients during emergencies, quickly identifying and delivering life-saving treatments.

·Monitored patients for changes in status and indications of sepsis or shock

Critical Care Registered Nurse Traveler

AB Staffing, St. Luke's Meridian ICU Meridian, ID

September 2021 - January 2022

·60 hours per week, Caring for critical care patients in Acute Hypoxemic Respiratory Failure due to COVID, Cardiac Arrest, Stroke s/p TPA,,MI, PCA Stent placement, amongst other diagnosis requiring mechanical ventilation, vasopressors, sedation, and paralytics

·Administered medications to patients and monitor patients for reactions or side effects to quickly intervene in serious issues..

·Modified patients' treatment plans as indicated by patients' responses and new physician orders.

·Delivered evidence-based, cost-effective care to every patient based on extensive experience in critical care.

·Treated patients with mental health issues alongside multidisciplinary team.

·Enhanced patient outcomes through careful monitoring of conditions and comprehensive support.

·Delivered exceptional customer service to bolster strong relationships and build positive experiences.

·Observed positive skills and attributes from personnel to build, improve, and expand skills set.

·Created positive patient care experiences using advanced clinical judgment, knowledge of nursing process, and high emotional intelligence.

·Evaluated patients' vital signs and laboratory data to determine emergency intervention needs.

·Supported patients during emergencies, quickly identifying and delivering life-saving treatments.

Critical Care Staff Registered Nurse

Department of the Army, San Antonio Military Medical Center Level 1 Trauma San Antonio, Texas

October 2011 - August 2015

·Within a Medical Intensive Care Unit, Charge Nurse for an 18-bed unit

·Caring for critically ill patients and families in the ICU setting, managing CRRT

·Rapid Response team member - Notifying physicians of patient's condition, assisting with emergent intubations and procedures

·Preceptor for new-hire GS registered nurses, Army and Air Force ICU Fellows

·Educating and mentoring nurses to unit, continue as a resource to those nurses when needed

·MICU Unit Practice Council Member – Advocate for staff members and patients in our unit

·Successfully communicate the needs of the staff nurses within the unit

·Advocate for patients by utilizing best practices auditing Critical Care Bundles are completed each shift.

·Served as subject matter expert for Bispectral Index Signal (BIS) monitor. Provided educational in-service for critical care unit staff resulting in 100% 3T staff employees compliance with unit education requirement

·Delegated assignments and monitored performance against objectives to support operating efficiency.

·Managed patient admissions, transfers, and discharges to support unit.

·Assessed, planned, and implemented healthcare goals to contribute to interdisciplinary team.

Critical Care Staff Registered Nurse

North Central Baptist San Antonio, Texas

February 2011 - November 2011

ED Staff Registered Nurse

University Hospital Level 1 Trauma Center San Antonio, Texas

January 2010 - July 2010

·

·Triaging, assessing, intervening and stabilizing a variety of trauma and medical illnesses with decisive action.

·Administered life-saving measures to stabilize ill and injured patients.

·Triaged patients to determine severity of concerns and prioritize care.

·Advocated for patient needs to facilitate care in emergency situations.

·Explained patient condition to family members to foster supportive and compassionate environment.

·Streamlined throughput to decrease time between admissions and room placement..

Critical Care Registered Nurse

University Hospital Level 1 Trauma Center San Antonio, TX

August 2009 - January 2010

Critical Care and Emergency Room Registered Nurse Traveler

Southwest General Hospital San Antonio, TX

March 2009 - August 2009

Critical Care Registered Nurse

Angel Staffing Inc, Wilford Hall Hospital, Lackland Airforce Base Level 1

October 2006 - March 2009

Emergency Room Nurse

University Hospital Level 1 Trauma Center San Antonio, Texas

July 2004 - October 2006

·

·Advocated for patient needs to facilitate care in emergency situations.

·Triaged patients to determine severity of concerns and prioritize care.

·Administered life-saving measures to stabilize ill and injured patients.

·Streamlined throughput to decrease time between admissions and room placement.

EDUCATION

Masters of Science in Nursing, Leadership and Management

Western Governor’s University

December 2023

Bachelor's of Science

University of Texas Health Science Center of San Antonio, San Antonio, Texas

June 2004

ADDITIONAL INFORMATION

Member of American Association of Critical Care Nurses since 2009

CCRN Certification since 2009

LANGUAGES

Spanish

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