Customer Service Teacher
Resume:
Niyjah Teague
**************@*****.***
Summary of Qualifications & Skills
Great customer service skills with strong ability de-escalate clients by displaying active listening, empathy, and compassion
Dependable with excellent time management skills
Ability to work successfully on a team and independently
Excellent verbal and written communication skills
Ability to work accurately with close attention to detail
Great at multi-tasking and working under pressure in fast-paced environments
Professional Experience
Progressive leadership Academy January 2017- June2018
Chicago IL
Teacher Aid
Displayed a positive and professional towards students, parents, and colleagues
Assisted students with completing assignments; taking notes; and creating projects/portfolios
Reinforced lessons produced by teachers
Helped teachers keep daily records of students’ grades and attendance
De-escalated students and helped mediate conflicts
After School Matters September 2020- June 2021
Chicago, IL
Teacher Aid
Treated students with dignity, respect, and affection
Interacted with students and encouraged their involvement in group activities
Supervised, assisted, and participated in all daily routines and outings
Helped security and deans to check students in and out of the building to ensure overall safety and security of the school
McDonald’s July 2016 – May 2017
Chicago, IL
Cashier
Delivered excellent customer service with a positive, professional attitude
Resolved customer issues and answered questions with tact and empathy
Assisted team members when problems arose
Trained new employees, adhering to company policies and procedures
Performed register transactions, restocked supplies, and executed inventory counts
Prepped food and ensured work stations were clean
Education, Training, & Certifications
Progressive Leadership Academy Graduated June 2018
Chicago, IL
High school Diploma
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