Information Technology Analyst
Resume:
Ayandeji
Qudus
Ayanseyi
Information
Technology Specialist
Contact
Address
Lagos, Nigeria 23401
Phone
*****.****@*****.***
Skills
End-user support
Very Good
LAN protocols
Excellent
Software updates
Very Good
Hardware installations
Excellent
Excellent interpersonal skills
Excellent
Device configuration
Very Good
Problem-solving skills
Excellent
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Work History
2020-09 -
Current
Technical Support Engineer (Dynamics
365 Business Central)
Tek Experts, Lagos
• Served as primary point of contact for support
relating to owned solutions and products.
• Analyzed issues to identify troubleshooting
methods needed for quick remediation.
• Worked directly with clients in rollout and post- rollout stages to train and support new
applications and systems.
• Communicated with stakeholders to share critical technical information and deliver project
updates.
• Updated and maintained current customer
support database.
2018-05 -
2020-09
Computer Systems Administrator
BrandRegimen sfs Limited, Lagos
• Identified copious staff skills advancement
opportunities across all company departments.
• Deployed antivirus and security solutions
throughout entire system network.
• Created patches and solutions to fix bugs in
existing applications.
• Provided comprehensive training to internal and
off-site users to optimize systems maintenance
and resolve recurring issues.
• Operated as project manager for IT adjacent
projects, providing solutions to staff on case-by- case basis.
2017-02 -
2017-12
Computer teacher
JNI Secondary School, Kogi
• Trained and developed students' skills in word-
processing, spreadsheet and database
programs.
Network administration
Excellent
Advanced computer
proficiency
Excellent
• Tested and evaluated student progress to
determine effectiveness and impact of teaching
methods, materials and projects.
• Invigilated and graded projects, quizzes and
examinations.
• Used lectures, demonstrations and discussions to instruct students individually and in small groups.
• Maintained orderly classroom stocked with
appropriate supplies.
2014-05 -
2014-08
ICT Support Assistant
Nigerian Breweries PLC, Lagos
• Shadowed personnel to learn appropriate
methods for solving customer issues and
troubleshooting technical problems.
• Maintained inventory records and
documentation for equipment in database.
• Determined and resolved printer and networked
copier outages.
• Worked with vendors to resolve problems with
services, equipment, or inventory.
• Analyzed current information and helped
develop plans to address needs.
Education
2012-09 -
2016-09
Bachelor of Science: Computer Science
Babcock University - Ogun State, Nigeria
Certifications
2021-08 Dynamics 365 Business Central Functional
Consultant Associate (MB-800), Microsoft
2021-01 Microsoft Dynamics 365 Fundamentals (MB-901), Microsoft
2020-09 Aviatrix certified Engineer, Multicloud Network Associate
2020-04
Google cloud Platform Fundamentals, Core
Infrastructure.
Interests
Programming
Video Games
Surfing the internet
.
Contact this candidate