Customer Service Assistant Manager
Resume:
Reynold Doo Hyuk Kang
***********.*@*****.***
La Canada, CA, 91011
EDUCATION
University of California, Berkeley
B.A. Statistics and B.A. Psychology, August 2000
WORK EXPERIENCE
VALET PARKING/ATTENDANT
Ace Parking, Studio City, CA
Reported to Herbert
September 20 to Present
All Duties and tasks related to parking attendance and valet parking jobs
BARTENDER
Benihana Restaurant, Santa Monica, CA
Reported to Allan Dugenia
September 8 to Present
All tasks and duties related to bartender jobs
AMAZON DELIVERY DRIVER
DLF Logistic LLC, Los Angeles, CA
Reported to Duran Felton 626-***-****
June 24 to July 24, 2022
Drove Amazon brand marked van
Delivered Amazon packets to customers.
OWNER
Laoban Restaurant, Bandar Lampung, Indonesia
December 2018 – October 2019
Managed Restaurant.
OWNER
Hits Karaoke and Café, Bandar Lampung, Indonesia
February 2018 – December 2018
Managed heads of waiter, technician, bartender, cook, security, and accountant.
Working as human resource such as interviewing, recruiting, and hiring
Created new special cocktails
Managed and marketed to increase revenue from $3,000/month to $75,000/month within 4 months.
Managed and negotiated with beer for sponsorship in equipment and promotional event support,
bonus on sales target, and discount and length of credit days.
GENERAL MANAGER
ChemOne Indonesia, PT., Jakarta, Indonesia
February 2012 – January 2018
Managed and consulted financial matters
Managed daily operation
Managed projects
Managed and lead as Head of Procurement
Managed and lead as Head of Information System Management
Managed and lead as Head of Insurance Department of the Group.
FINANCIAL CONTROLLER
Continental Solvindo, PT., Jakarta, Indonesia
February 2006 – February 2012
Managed and consulted financial control matters
Created and managed a control system for Procurement, General Affairs, and Accounting matters
Studied and implemented cost reduction activities.
QUALITY MANAGEMENT SYSTEM MANAGER
Eterindo Wahanatama, PT., Jakarta, Indonesia
February 2001- February 2006
Managed and consulted ISO matters
Consulted regarding efficiency and effectiveness in the factory operation
Created revenue, profit margin, and market sales volume program
Consulted for obtaining ISO certification for sister company (PT. AG)
Done ISO Internal Audit
CUSTOMER SERVICE
Marshall, Inc., Reseda, CA
June 1998 – August 1998
Resolved customer complaints
Scrutinized quality of items for exchange/refunds
Worked as cashier
ASSISTANT MANAGER
Old Green Mill Liquor, Glendale, CA
July 1988- May 1997
Done financial bookkeeping
Trained new employee
Managed daily operation
Worked as cashier as needed
SKILLS and COMPETENCIES
ISO Certification (To Write and Make System of Standard Operation)
Ability to train and coach others
Manage project management
Internal auditing
Marketing of beverage and food business
Product Development in Drinks
Ability to use GPS
Good driving skill
Management and organizational skill
Working as team
Self-motivated and able to work independently
Reliable and dependable
Energetic with a strong sense of urgency
Excellent written and verbal communication skills
Organized with strong problem-solving skills
Customer service orientation
FAST LEANER, and Strong adaptability and comprehension in working with different cultures
Computer skill, Ability in accounting.
Able to drive automatic and manual car.
Bartending
LANGUAGES
Fluent in English
Conversational in Korean and Indonesian
Basic understanding of Spanish
Contact this candidate