Taina Laurent Cangé
Pembroke Pines, FL *****
+tainalaurent84@1-954-***-**** gmail.com
Profile summary
Versatile, confident, motivated and articulate professional with more than 15 years of management experience • Proven leader who motivates, trains, and mentors staff for consistent results• Organized self-motivator with excellent critical thinking, problem solving and leadership skills • Committed to providing excellent customer service to both internal and external customers while working effectively across all levels of an organization to provide services in a fiscally responsible manner • Effectively manages performance through coaching and progressive discipline • Collaborates with colleagues and staff to meet organizational directives • Competent, ethical and compassionate individual who provides excellent customer service to a diverse population directives • Entrepreneur Career Skills
Accounting Data Analysis
Training and Development Employee Relations
Project Management Relationship Building
Customer Service Quality Improvement
Coaching Problem Solving
Work Experience
Shitfmed Agency
Certified Nurse Assistant – 04/2022 – present
Places of work:
Villa Maria Nursing Center
North Miami, Florida
Ste Anne Nursing Center & Residence
South Miami, Florida
Clip Board Health Agency
Certified Nurse Assistant – 04/2022 – present
Place of work:
Jackson Plaza Rehab & Nursing
Miami, Florida
Grooming and bathing patients with low mobility
Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
Helping patients eat and take medications
Making sure they have regular meals and proper medication dosages
Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
Assisting patients with mobility needs, transferring them from wheelchair to bed
Turning or adjusting patients in bed to prevent bedsores or other discomfort
Exercising patients by helping them walk
CNA Skills
Attention to detail.
Verbal and written communication.
Consistency
Teamwork
Interpersonal.
Record-keeping.
Knowledge of medical terminology.
Understanding of common disorders.
Proper hygiene.
Stay at Home Mom, Florida
Pembroke Pines, Florida – 12/2019 – 03/2022
Co-Founder/ Office Manager, Haiti
Maisobel Décor – Pétion Ville, Haïti – 03/2009 – 11/2019
• Provide daily managerial oversight
• Managed annual budget between 50k to 200 k USD
• Demonstrated knowledge and understanding of the accounting system database to manage and maintain customer account information
• Established workflow process with ongoing quality improvement efforts to optimize annual income
• Supported marketing efforts to increase annual profits
• Facilitate monthly staff meetings
• Address customer complaints
• Manage performance of staff
• Work with team to achieve and maintain business goals
• Develop staff through coaching and the use of available resources
• Encourage and motivate staff
• Foster positive team environment
• Perform other duties as needed
Customer Service Agent, Haiti
Total Communication – Pétion Ville, Haïti – 11/2003 – 01/2009
• Answer incoming calls/ walk-ins from customers and identify the type of assistance the customer needs
• Ask appropriate questions and actively listen to identify specific issue
• Utilize critical thinking and problem solving to resolve issue on the behalf of the customer
• Communicate and collaborate with colleagues across the business to resolve issues
• Meet all performance goals
• Demonstrated ability to quickly build rapport and respond to customer needs
• Proficient in problem solving
• Flexible and able to customize and meet and address all types of member communication styles and personalities
• Proficient in conflict management to resolve issues while demonstrating personal resilience
• Worked regular and flexible schedules as needed
• Assists with efforts to identify and implement a positive overall customer experience
• Perform other duties as assigned by management
Education
ABBA Health Care Training
Certified Nursing Assistant
State of Florida/Department of Health/ Certification- 04/2022 CPR/FIRST AID/ BLS/ACLS/PALS COURSE/ Certifications- 04/2022 Centre Universitaire de management et de productivité, (CMP) COGEFOSA, Delmas 83 Port au Prince, Haïti
- Bachelor’s Degree, Business Management, 07/2008
Centre Universitaire de management et de productivité, (CMP) COGEFOSA Delmas 83 Port au Prince, Haïti
- Associate Degree, Finance & Marketing, 07/2006
Languages
Fluent in English, Haitian
Creole and French