Taina Laurent Cangé

Pembroke Pines, FL *****

+tainalaurent84@1-954-***-**** gmail.com

Profile summary

Versatile, confident, motivated and articulate professional with more than 15 years of management experience • Proven leader who motivates, trains, and mentors staff for consistent results• Organized self-motivator with excellent critical thinking, problem solving and leadership skills • Committed to providing excellent customer service to both internal and external customers while working effectively across all levels of an organization to provide services in a fiscally responsible manner • Effectively manages performance through coaching and progressive discipline • Collaborates with colleagues and staff to meet organizational directives • Competent, ethical and compassionate individual who provides excellent customer service to a diverse population directives • Entrepreneur Career Skills

Accounting Data Analysis

Training and Development Employee Relations

Project Management Relationship Building

Customer Service Quality Improvement

Coaching Problem Solving

Work Experience

Shitfmed Agency

Certified Nurse Assistant – 04/2022 – present

Places of work:

Villa Maria Nursing Center

North Miami, Florida

Ste Anne Nursing Center & Residence

South Miami, Florida

Clip Board Health Agency

Certified Nurse Assistant – 04/2022 – present

Place of work:

Jackson Plaza Rehab & Nursing

Miami, Florida

Grooming and bathing patients with low mobility

Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs

Helping patients eat and take medications

Making sure they have regular meals and proper medication dosages

Monitoring vitals and patient behavior and reporting them to the nursing and medical staff

Assisting patients with mobility needs, transferring them from wheelchair to bed

Turning or adjusting patients in bed to prevent bedsores or other discomfort

Exercising patients by helping them walk

CNA Skills

Attention to detail.

Verbal and written communication.

Consistency

Teamwork

Interpersonal.

Record-keeping.

Knowledge of medical terminology.

Understanding of common disorders.

Proper hygiene.

Stay at Home Mom, Florida

Pembroke Pines, Florida – 12/2019 – 03/2022

Co-Founder/ Office Manager, Haiti

Maisobel Décor – Pétion Ville, Haïti – 03/2009 – 11/2019

• Provide daily managerial oversight

• Managed annual budget between 50k to 200 k USD

• Demonstrated knowledge and understanding of the accounting system database to manage and maintain customer account information

• Established workflow process with ongoing quality improvement efforts to optimize annual income

• Supported marketing efforts to increase annual profits

• Facilitate monthly staff meetings

• Address customer complaints

• Manage performance of staff

• Work with team to achieve and maintain business goals

• Develop staff through coaching and the use of available resources

• Encourage and motivate staff

• Foster positive team environment

• Perform other duties as needed

Customer Service Agent, Haiti

Total Communication – Pétion Ville, Haïti – 11/2003 – 01/2009

• Answer incoming calls/ walk-ins from customers and identify the type of assistance the customer needs

• Ask appropriate questions and actively listen to identify specific issue

• Utilize critical thinking and problem solving to resolve issue on the behalf of the customer

• Communicate and collaborate with colleagues across the business to resolve issues

• Meet all performance goals

• Demonstrated ability to quickly build rapport and respond to customer needs

• Proficient in problem solving

• Flexible and able to customize and meet and address all types of member communication styles and personalities

• Proficient in conflict management to resolve issues while demonstrating personal resilience

• Worked regular and flexible schedules as needed

• Assists with efforts to identify and implement a positive overall customer experience

• Perform other duties as assigned by management

Education

ABBA Health Care Training

Certified Nursing Assistant

State of Florida/Department of Health/ Certification- 04/2022 CPR/FIRST AID/ BLS/ACLS/PALS COURSE/ Certifications- 04/2022 Centre Universitaire de management et de productivité, (CMP) COGEFOSA, Delmas 83 Port au Prince, Haïti

- Bachelor’s Degree, Business Management, 07/2008

Centre Universitaire de management et de productivité, (CMP) COGEFOSA Delmas 83 Port au Prince, Haïti

- Associate Degree, Finance & Marketing, 07/2006

Languages

Fluent in English, Haitian

Creole and French

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