Software/Technology Trainer, IT Support, Writing, Editing
Resume:
LAURENCE KOLLER
**************@*****.***
Detail-oriented professional with experience in finance, software, and IT fields. Leverages communication skills to establish and develop relationships with clients and co-workers. Designs and implements effective training programs and presentations. Possesses strong writing, training, and analytical skills, as well as PC and network hardware and software technical skills.
PROFESSIONAL EXPERIENCE
CLIENT SERVICE REPRESENTATIVE (remote) 3/21 – 9/21 Navient Corp., Wilmington, Delaware
Coordinated and scheduled COVID-19 vaccinations for a client population of over eight million New Jersey state residents.
MACHINE OPERATOR 6/17 – 9/18
Oldcastle APG, Lyndhurst, New Jersey
Operated machinery safely and efficiently to meet and exceed production goals.
Maintained machines to prevent product defects, machine malfunction, and safety hazards.
SALES ASSOCIATE 3/15 – 5/17
The Home Depot, Watchung, New Jersey
Led department 2016 - 2017 in both internet sales and customer service survey score rank.
Received 2016 Regional Vice President Recognition Award for Customer Service Excellence.
ASSESSMENT ADMINISTRATOR 1/14 – 4/17
WESTAT, Inc., Basking Ridge, New Jersey
Conducted National Assessment of Educational Progress assessments in New Jersey schools.
Ensured quality control to meet stringent governmental compliance standards.
RESEARCH ASSOCIATE 1/10 – 3/12
R.W. Pressprich and Company, New York, New York
Prepared investigative reports on distressed aviation debt.
Researched high-yield debt to generate markets for traders and sales professionals.
Authored and presented daily research update synopsis to sales and trade desk.
PROFESSIONAL EXPERIENCE (continued)
SYSTEMS ADMINISTRATOR 3/07 – 12/09
Great-West Lifeco, Somerset, New Jersey
Trained and supported over three hundred office staff members.
Analyzed and resolved network, server, and software application-level issues.
SOFTWARE TRAINER 3/06 – 2/07
Storis Management Systems, Mount Arlington, New Jersey
Developed training materials and trained clients in on-site classrooms and in the field.
Analyzed software and communicated client-requested enhancements to design team.
EDUCATION
UNIVERSITY OF NOTRE DAME
Bachelor of Arts in History
Notre Dame, Indiana
FLORIDA ATLANTIC UNIVERSITY
Bachelor of Health Services in Health Administration
Boca Raton, Florida
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