Process Assistant Customer Service

Ashley Watts

*************@*****.***

205-***-****

OBJECTIVE: Organized, results-driven individual seeks position at Amazon as a Process Assistant where overcoming challenges, motivating employees and achieving success are daily occurrences.

EDUCATION: Jacksonville State University

Jacksonville, AL

Bachelor of Arts in Biology

EXPERIENCE:

Amazon, Bessemer, AL, Vendor Returns March 2021- Present

Scan items to boxed SPOO or directly to Gaylord dependent on process path

Handle expectations such as bar codes, overage, shortage, other misc.

Examines warehouse damaged items through Recommence portal to determine eligibility for discounted resales

Scans totes off conveyance to place into buffer zones by ID batches and process path. Print batch cover sheets to attach to completed shipments

Processed recycle, donation, grading, liquidation, which helped improved overall backlog 76% within 3-week period

Amazon, Bessemer, Al Packer April 2020 – March 2021

·Mark and label containers, container tags, or products, using marking tools.

·Measure, weigh, and count products and materials.

·Examine and inspect containers, materials, and products in order to ensure that packing specifications are met.

·Record product, packaging, and order information on specified forms and records.

·Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.

·Seal containers or materials, using glues, fasteners, nails, and hand tools.

·Load materials and products into package processing equipment.

·Assemble, line, and pad cartons, crates, and containers, using hand tools.

·in ship dock, working jackpot, correcting labels, loading packages on truck, palletizing

Grupo Antolin, McCalla, AL. Production January 2019 – March 2020

·Operate production tooling and equipment in a manner that achieves production and quality goals and standards.

·Assist in maintaining Business Operating System integrity and alerting those situations that do not meet the quality system requirements to management.

·Maintain integrity of tooling and equipment necessary to perform work.

Winn Dixie, Birmingham, AL. Cashier. January 2014 – January 2019

·Collect cash, checks, and credit card payments from customers

·Make change accurately and efficiently

·Issue receipts to customers

·Deal with returns and refunds as necessary

·Maintain cash control over register drawer and verify amounts are correct

·Answer customer questions as they arise

·Calculate customer bills through cash register ringing

·Help with other tasks as needed including managing shelves, tracking inventory, and keeping the store clean

Sams Club, Birmingham, AL Cashier October 2012 – January 2019

·Maintaining a positive attitude by smiling, greeting and thanking members

·Providing exceptional customer service to members across the club as needed, answering any questions they may have

·Maintaining a clean, neat, and member-ready area

ORGANIZATIONS

BEN (Black Employee Network)

Women at Amazon

Volunteer with Habitat for Humanity

TECHNICAL / NON-TECHNICAL SKILLS:

·Excellent communication, both verbal and written

Accustomed to adapting to a fast-paced, changing environment

·Outstanding leadership abilities

·Problem Solving

·Detail Orientated

·Time Management

Contact this candidate