Customer Service Sales Director

STEPHANI SHERMAN (Allen) ********.*****@*****.***

3515Longmire Dr. #269, College Station, TX 77845

Phone: 979-***-****

Hospitality Specialist – RSD Consulting - Hospitality Specialist / Oct 2019 – Present

Having fun while growing occupancy and revenues with relationship building efforts with both internal teams and clients. Save time and increase occupancy with some proven solutions for hotels. Hotel Marketing expertise to Increase RevPAR. Time saving Solutions. Reduce OTA cost for our Hotel and Resort Owners. Showing team, the true meaning of hospitality begins within.

Regional Sales Director - RSD - KPartners USA Hotel Management / Aug 2017- Oct 2019

As a REGIONAL SALES DIRECTOR (RSD), I am responsible for all hotels in my portfolios- Revenue generation/ Profit and loss, Budgets, strategies and sales and marketing plan each year. I serviced multiple (8-15 hotels with over to 30 million in revenues) Branded hotels (Hilton, IHG, Choice, Wyndham, Radisson, REIT and Boutique hotels). I trained and supported community sales directors in designated region to achieve KP revenue, sales and marketing objectives keeping each community in accordance with all laws, regulations, and company standards. My position drives achievement of occupancy/RevPAR/ADR goals (Smith Travel Reports) in designated region. I excel in building relationships and working with the corporate/brand management, Revenue Managers/ Regional Director of Operations, Ownership, local staff members, and community folks. and hotel guests.

Resident Services/Operations Manager- RSM/ Interim General Manager - Scion Group / Oct 2016- July 2018

My RSM position focused on enhancing the quality of life for the corporate office, community, vendors, staff and locals. Monitoring the asset in its changing needs is crucial in handling administrative responsibilities. My position as RSM/GM is the critical link in creating a multi levels yield profitability and growth for a 4.5-milliondollar asset.

Director of Sales & Marketing - Hilton World Wide Focus Service Division - / Jan 2008 –Oct 2016

Clear collaboration with finances to ensure the division’s sales plan is on budget to meet or exceed revenue expectations and profit goals. Highest revenues for hotel location, increase in room sales to $4.3 Million double year of year.

Sales & Marketing Lead-National Accounts / Operations Planning) -Tricia BarksDale Designs - / 2001-2007 (Duel position during Jan 2001 to Oct 2017) - Forge relationships and build rapport to cultivate, enhance and leverage external and internal relationships to B2B marketing in developing Point of Sales System. Customer Service and people skills are truly my strength.

Regional Director of Sales - Texas Hotel Managements LLP /2002-2007 - Opened new Hilton Garden Inn - Granbury, TX. Reconstructed sales team and goals for Hawthorn Suites. Hyatt Stockyard Station Fort Worth, TX

Hospitality Management Faculty Instructor - Blinn College / Jan 2008 – Dec 2012 – (Duel Duty as I instructed one class a week - “Intro to Hotels and Hospitality Management” – College Level Course - Transferable to Texas A&M University – Recreation Park Tourism Science Program. ) - I created an environment energized by the art of the possible, where talented, win-driven empowering, and coaching students was an everyday event.

Director of Sales & Marketing - Interstate Hotels & Resorts / May 2002 – Dec 2007

Assess the effectiveness of company programs to determine optimum revenues using Interstate system reports and market data, to initiate and grow revenues.

EDUCATION -Marketing and Communications -University of Texas Austin/University of Texas Certified Trainor “Texas AgriLife Extension, Texas A&M University / –RPTS -Parks, & Tourism -

CERTIFICATIONS

Business Management Cert – Hospitality

–RPTS

Multiple Revenue Management Certs

Texas Certified Applicators License

Hospitality Instructor Merit,

Salesmanship, and Texas Friendly

Meeting Planner Hilton Intercontinental

Revenue Management - Property

Management Systems

MSI & PMS– Hotel Reservations Training

MS Word/Outlook/Excel/ Delphi/Breeze

Windows Base Environments - Opera/OnQ/Entrata-many others

Business to Business Direct Marketing Alumni

Fair Housing Certified

Entrata & Real Page Certifications

AHLA – American Hotel & Lodging

Association

US Travel Association

IHRA- International Hotel & Restaurant

Association

The International Eco-Tourism Society

VP & Programs Director (former) –

Brazos Valley Lodging Association

College Station Citizens University

Graduate

“Texas Friendly” Certified in Hospitality

Guest Relations- Hospitality

Communications -2008 - 2017

Letty Barros – KPartners – 210-***-****

Kurt Berkley – Safari Hotel Management - 303-***-****

Mellissa C. Fowler – Interstate Hotels – 865-***-****

Ivy Watts – IHG – 469-***-****

Missy Casseda Metts -Personal – 662-***-****

Pam Henrichson- Ad Accountant – 830-***-****

References available on request. Thank you

Texas Reds Festival – Original

Development Committee & Wine

Committee Chair

Company Employee Spirit Award

Winner

Habitat for Humanity Volunteer

Chamber of Commerce/CVB

Ambassador

CART certification 2016 -Community

Action Response Team – Bryan &

College Station Emergency Responders

On Ramp – Fund Raising agent

Hotel Motel Association Member

Apartment Association Member

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