Customer Service General Manager

PROFILE

Results-orientated General Manager with over 15 years experience providing direction and leadership to high performing teams to exceed organizational objectives. Strong passion for winning and driving success through clear-cut direction and operational excellence.

EXPERIENCE

SALES SUPERVISOR, BEST BUY CO., NJ, PA, DE, IL (10/02 - 07/07)

Provides daily coaching, training and follow-up with sales team. Develops the team on ways to implement specific strategies to exceed sales targets. Conducts sales and service-oriented role-plays, coordinates and supports product knowledge, segment knowledge and cross-training experiences for team members and other store personnel.

SALES MANAGER, BEST BUY CO., NJ, PA (07/07 - 06/16)

Actively works with General Manager to support storewide training and coaching efforts: especially in the areas of high-end sales techniques, customer service, and value proposition execution. Contributes to delivery of optimal customer service by assisting in recruiting, training, scheduling and retention of customer focused segment staff.

MGMT. TRAINING INSTRUCTOR, BEST BUY CO., NJ (10/08 - 01/09)

Facilitates trainings to assist high potential employees to reach the next level in their career. Contributes to individual growth plans and specific trainings that helps associates see additional skill sets and build upon their existing strengths and course correct opportunities.

GENERAL MANAGER, BEST BUY CO., NC (06/16 – 04/2018)

Responsible for driving profitability across all channels of the business through analysis of sales trends, which consist of sales goals exceeding $28M annually. Promotes brand standards in alignment with the company vision while identifying, developing, and retaining talent. Conducts motivating store meetings, learns new skills at district/territory meetings and runs special projects/initiatives to enhance the customer experience and the company’s bottom line.

STORE MANAGER, DICK’S SPORTING GOODS, (04/20/2018 – Present)

Select, on-board, empower, and develop a highly effective team of individuals. Define a clear vision and strategy in order to communicate expectations. Demonstrate a flexible leadership style to foster team member engagement including recognition. Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance. Incorporate customer’s perspective when defining success.

EDUCATION

BRADLEY UNIVERSITY, PEORIA, IL - B.S. MARKETING, 2010

SKILLS

Budget administration

Staff development

Team leadership

Revenue generation

Customer service

REFERRALS

Available upon request

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