Loan Processor Customer Service

Mary Levikow

PROFILE

Well-qualified and results-oriented professional with over 16 years of experience in mortgage and banking pracࢢces and over 30 years in customer service experience. Skilled at educaࢢng customers on mortgage products and recommending programs that meet their needs. Providing excellent customer service. Team player with polished communicaࢢon skills: verbal, wri en, interpersonal and rapport building. WORK EXPERIENCE

Computershare- Mortgage Loan Processor – July 2021- October 2022 Worked with a team of loan officers, managers and underwriters to process and close mortgage loans. Gathering necessary documents according to Fannie Mae underwriࢢng guidelines. Speaking with borrowers on a regular basis providing updates on the progress of their loan and managing expectaࢢons. Amerisave Mortgage-Loan Processor- September 2020-May 2021 Worked as a team with loan officers and JR underwriters gathering and reviewing documents geࢰng loans approved and closed in a ࢢmely manor. Experienced in Purchase and refinance loans across product lines including FHA, convenࢢonal and jumbo mortgage products. Met all monthly closing and funding goals successfully. Crosscountry Mortgage -Loan Processor- April 2020-August 2020 Acted as point of contact to borrowers and assisࢢng the loan advisor and loan processor. Gathering applicants documents to include employment, financial and verifying work history by obtaining employment verificaࢢon. Ordered insurance binders, ࢢtle and escrow. Assisted in providing all perࢢnent informaࢢon regarding the loan process in a ࢢmely manor.

Penfed Credit Union- Mortgage Loan Processor, 1st & 2nd Trust Mortgages January 2015- October 2019

Acted as the member’s primary point of contact for the enࢢre home equity or mortgage loan process, ensuring excellent levels of member service by providing guidance/advise/counsel on process, product and pricing in a comprehensive manner.

Reviewed all loans and registraࢢons for completeness and accuracy, servicing as both originator and processor on home equity & residenࢢal refinance /purchase mortgage loans. PenFed Credit Union- Mortgage Sales Consultant June 2005 to January 2015

Provided general mortgage originaࢢon member service support, direcࢢng calls as appropriate when unable to

resolve issues or quesࢢons

Advised individual borrowers appropriately, to include interpreࢢng PenFed rates, programs and current market

informaࢢon

SKILLS HOW TO REACH ME

- Microso[ Office Suite -Organizaࢢon Cell: 541-***-****

-Aussie - Verbal & Wri en Communicaࢢon Email:*********@*****.***

- Microso[ Windows

- Desktop Underwriter

-Adaptable

-Problem-Solver

Address: Veneta, Oregon

- Loan Pilot -Willingness to Learn

Contact this candidate