Customer Service Representative

Rinat Schmerling, M.Ed.

***************@*****.***

Highlights

Creative and open minded individual with achievement record. Excellent computer skills as well as Customer Service Skills. Experience managing others. Motivated team player as well self directed and focused.

Professional Experience

Starbucks, Hadley 2020- present

Barista

Serve food and beverages to visitors. Clean and stock stations. Help with placing deliveries in stockroom. Provide fast and curtious guest service. Stock, rotate, and label food products. Experience with both closing and opening shifts.

Berkshire Dining Commons, Amherst 2016 - present

Line Cook

Serve food and beverages to visitors of the dining commons. Clean and stock stations. Work primarily on salad bar and beverage stations. provide customer service.

Dunkin Donuts, Amherst 2006 - 2010

Manager

Worked with team of crew members and team leaders to deliver the Dunkin product to our customers. This job relied heavily on interpersonal skills with customers. Mainly customer service some managerial skills inventory, counting and verifying deposits.

Brueggers Bakery, Amherst, MA, February 2007 to present

Shift Supervisor: responsible for administrative functions, cash handling and deposits as well as deposit verifications, handle employee issues such as attendance, and other performance related issues, open the bakery most days of the week. Make sure that the bakery is stocked with the appropriate items to service the shift. Train new employees and show them the Brueggers way since we are a training bakery take special care that for example the cold cuts are butterflied correctly and cream cheese levels are at . Paying close attention to details and not losing sight of the big picture as well. Acknowledging that our customers are our first priority.

Concentra Integrated Services, Springfield, MA September 2005 – Jan 2007

Customer Service Account Representative

Customer Service Representative for third party billing agent for National Insurance Agencies. Experience managing a major client handling Rush Adjuster requests. Major clients are Allstate, USAA, and Safeco agencies. Work efficiently in a fast paced call center environment. Learned to manage national account and improved verbal communication skills

Asnuntuck Community College, Enfield, CT

Adjunct Professor Computer Graphics Winter 2002

Designed the curriculum for an introduction to web graphics class. Presented lectures and followed up with questions and answers working individually with students. Taught class of 15 college students using Macintosh equipment and Adobe Photoshop software

LEGO Systems, Inc., Denmark

Web Designer for www.lego.com Spring 2000 – October 2001

Worked on graphic and text content development alongside a team of producers, designers and programmers. I Created graphics and prepared graphic content for online publishing also used Frontpage to publish to web. Worked on projects for Dacta learning site as well as lifestyles clothing and accessories. On time delivery of content for www.lego.com on a weekly basis. Here are some sample images:

Net2gether.com, Boston, MA Summer 1999 till Winter 1999/2000

Marketing Leader

Managed and promoted channel tours in this Internet startup. Served as a leader, trained and introduced an on-line web synchronization and communications product.

University of Massachusetts, Amherst, Computer Science Department 1998

Lead Researcher

Apple Computer and Houghton Mifflin Co. Joint Project

Project delineation and web research related to an online educational database. Created and maintained database of educational Java applets. Set up Project time line, conducted research and presented findings to a team of professionals at Houghton Mifflin- Boston.

University of Massachusetts, Amherst, Microbiology Department 1997-1998

Interface Designer and Programmer

Research funded by the National Science Foundation

Programmed and designed an interactive multimedia tutor in molecular genetics using Marcomedia’s Director, Photoshop, and 3D software. Worked closely with a team of biologists, animators, and experts in the IT field.

Education

Masters in Education– Instructional Technology, May 1999

University of Massachusetts, Amherst

Bachelor of Science– Studio Art, Skidmore College, Saratoga Springs, NY 1995

Software Applications

Adobe Photoshop, Macromedia’s Director, 3D modeling software, Filemaker Pro database software, Solidworks, html and Frontpage, Dreamweaver, Flash

Hobbies: Computer aided design and cooking view more images @ http://picasaweb.google.com/ruby.sc/RinatSImages

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