Heena Singh

D***

Rose Residency Apartments

Jagatpura, Jaipur

Rajasthan 302017

Phone: +91-798*******

Email: adtego@r.postjobfree.com

OBJECTIVE

A growth-oriented position in professionally managed and dynamic organization which provides opportunities for self development and responsibilities to contribute towards organizations success.

WORK EXPERIENCE

Possess more than 8.5 years of experience entailing support functions/ administrative functions/ Operations/ Process Coordination / Data and project support functions.

May 2011- Oct 2011

Associated with IBM Daksh Business Process Services Limited as Technical Sales Executive.

Aug 2012- Oct 2014

Handled and monitored accounts and admin operations (Pan North Branches) for ShriramCity Union Finance Ltd (Corporate office North, Delhi).

Sept 2015- Mar 2018

Worked as an Admin Executive/Assistant for Oceaneering International Services Ltd, (MNC with operations office in Chandigarh).

Jul 2018- Oct 2021

Aug 2021- Currently Working

Responsible as Admin Head to look after Admin operations for Brij Khand Vidhya Mandir Sen Sec School, Haryana.

JOB RESPONSIBILITIES

IBM

• Provide online technical support services by troubleshooting technical issues encountered in the client’s computer by accessing the system remotely and provide assistance with apt solutions.

• Maintaining record on excel.

• Handled technical sales for software, Anti Virus and Malwares.

• Maintaining confidentiality of company within the calls.

• Taking care of telephone etiquettes during the calls.

• Asking for feedbacks and working on feedbacks if required.

• Maintaining the prescribed ratio of calls and sales per day.

• Re-directing the calls to the concerned departments if wrongly routed.

• Working and helping each other in a team through buddy-jack if someone get stuck in a call due

to any issue.

Shriram City Union Finance Ltd

• Taking care of accounts operations and other administrative functions of PAN North.

• Data filing, records keeping, maintaining office files/ journals and general office management.

• Maintaining confidentiality of data.

• Handling mails/appointments, taking minutes of the meetings.

• Performing research for certain project improvement or for any given agenda that requires

obtaining more knowledge.

• Synchronizing with other departments.

• Facilitate event registration.

• Updating the dealers enrolled from north to release their payments through NEFT.

• Linking the branches with associated banks.

• Keeping courier records, bills etc.

• Fixed Assets, Infrastructure, PO generation and release of payments.

• Keeping, ordering and maintaining stationery for the department.

• Conduct induction/orientation of new employees in the department.

• Carry out developmental and motivational plans for work accuracy.

• Making arrangements for meetings.

• Making various daily/weekly & monthly reports (MIS) of entire north.

• Coordinating with Chennai Head office for various procedures.

• Checking withdrawal, disbursement, redemption & remittance done by the branches.

• Rectification of errors, checking for fund requirement at branches and manage to provide funds

at prescribed timings.

• Providing Challan range, Cheque range and bank statements to branches and collecting Demand

Drafts from the branches.

• Taking care of getting the work done through effective control, co-ordination and motivation from Junior associates.

• Worked for designing and creating training manuals/presentations and preparing quarterly

presentations.

• Accountable for rectification of errors and auditing related to cash/stock (Gold) at branch level.

• Taking month end cash/stock confirmations from the branches, verifying and submission of the

confirmations to Chennai head office.

• Manage to arrange funds for branches through network banks within stipulated time and regular follow-ups.

• Preparation of incentive distribution.

• Follow ups for:

a) No. of accounts getting closed in each division of north region by receiving closure demand draft.

b) Maintaining records for all accounts closure activities.

c) Maintaining records of cheque books, challan books given to branches, used, unused,

Destroyed, so as to avoid any fraudulent activity.

d) Other admin/finance related follow ups.

• MIS (management information system) and Reports.

• Preparation of Power point presentations.

Oceaneering International Services Ltd.

• Provide administrative support to Engineering Division for effective operations.

• Data entry and management in spreadsheets.

• Preparing monthly reports like timesheets etc. for all groups of engineering division, Utilization

reports, quarterly presentations/ MRM for locations outside India.

• Ordering, Managing, Distributing office stationery.

• Coordinating and scheduling meetings, interviews, trainings and other similar activities.

• Coordinating with various departments like Facility, IT, HR, etc. according to requirements in day-to-day administrative functions.

• Managing inventory such as Computers, Hardware, Printers, Pointers, Headphones, 3D Mouse, Digital pens and other office supply.

• Managing repair and maintenance of office equipment.

• Maintaining and distributing books, journals, magazines for office library and record keeping of the same.

• Preparation of documents using Microsoft Office.

• Role includes all support functions.

• Additional administrative/ technical work/ project and data support work for clients as assigned.

• Adopt and maintain a strong, ever-present and overriding culture of safety in all facets of

professional activities and help manage and promote Oceaneering’s HSE policies and practices.

• Carry out work in accordance with the company health, safety, environment and quality systems.

Brij Khand Vidhya Mandir Sen Sec School

• Maintain employee attendance and sending the records to payroll department on time.

• Scheduling Meetings, record keeping and reporting.

• Ensure the school complies with relevant laws and regulations.

• Develop and run educational programs.

• Develop and run fun activity classes.

• Advise staff and work as a support function to the staff and management.

• Counsel students when needed.

• Resolve conflicts and other issues.

• Maintaining good coordination and rapport with staff, parents, students and regulatory bodies.

• Works in the creation of school curriculum.

• Work in favor of shaping and upholding the vision of the school.

• Monitor and support day to day process functions.

• Providing reports to the management for daily workflow.

• Providing daily reminders to the associated departments for pending tasks or new tasks to be

completed for the day.

• Respond to the staff requests.

• Monitor the online process flow and getting the work done on time.

• Coordinating with the Verticals, Teachers and the Supervisors for completion of work/tasks as per the timeline.

• Intense follow up.

• Overseeing and planning for new session.

• Ordering inventory and record keeping.

• Ensure accuracy in planned tasks.

• Making adjustments in the timetable for teachers on leave.

• Ordering and maintaining books and stationery records.

• Keeping confidentiality between management, staff and parents.

• Assuring proper hierarchical standards are being followed.

Education

High School – CBSE Board, 2005

Intermediate – CBSE Board, 2008

B.COM- Panjab University Chandigarh, 2011

Certified HR- Generalist Management Development Program from SBMC, Mohali, in the following

-Recruitment and Selection.

-Payroll Processing.

-Performance Management System.

-Training and Development.

Other Training/ Learning

• Completed various trainings through Learning Management System software.

• Attended training on using the Primavera software and trained employees in adding, closing,

scheduling, summarizing projects, spooling data etc. from Primavera (P6) for reporting purpose

to the management.

• Attended Campus to Corporate training session.

• Attended session on Six Sigma.

• Attended session on Lean Thinking.

Skills and Competencies/ Extra-Curricular Activities/ Accomplishments and Hobbies

• Possess good communication skills.

• Knowledge of computer and capable of using Microsoft Office tools (can efficiently use Vlookup,

Hlookup, Pivort tables, formatting, editing in excel etc).

• Possess knowledge on writing Articles, Blogs and Press Release.

• Capable of both, working alone and as a team.

• Efficient teamwork & interpersonal skills.

• Disciplined documentation and record keeping skills.

• Flexibility and adaptability to work under adverse conditions.

• Ability to show initiative, good judgment, and resourcefulness.

• Can implement good research skills for any subject.

• Capable of taking efficient and effective follow-ups within a given TAT for getting work done.

• Can prepare MIS to serve the management as per the requirement.

• Learning and retaining ability.

• Skillful in activities that requires creativity.

• Participated and won in English & Hindi calligraphy competitions during school.

• Appeared in DHARAM SIKSHA examinations based on Hindu Mythology and Vedas.

• Participated in Navras, a drama based on various emotions of humans.

• Participated in Art and Craft exhibitions during school.

• Was declared as ‘PROMISING ARTIST’ in HERO CYCLES PAINTING COMPETITION held in tri-city.

• Contributed to team by accomplishing the related tasks as needed.

• Worked out actively for accurate (tallied) updation of physical cash balances in the entire

branches of PAN North through effective control, instructions, motivation and continuous follow-

ups during FINANCIAL YEAR CLOSING 2013-14 (Shriram City Union Finance Ltd).

• Was a part of the team when declared as the Best Team in Shriram City Union Finance Ltd.

• Voluntarily participated every time in enhancing and decorating the office premises during any

festive seasons.

• Was a part of organizing team for TEAM BUILDING event (2015) held at The Lalit, Chandigarh during the association with Oceaneering International Services Ltd.

• Won 1st Prize in Rangoli Competition held between departments in Oceaneering International

Services Ltd.

• Got appreciation and rewards for Handling, completing and submitting projects capably.

• Interest in Drawing, sketching, writing, learning new makeup skills and Singing.

Other Professional Vocational Training/ Certifications

• Certified professional Advance Pro Makeup Artist (Freelancer), trained by bollywood celebrity makeup artist Harry Rajput.

• Completed certified Masterclass on Classic Festive Looks taught by Shaan Muttathil, Celebrity Makeup and hair artist.

• Completed certified session on Glass Skin Look taught by Guru, celebrity makeup artist.

• Completed certified course on Becoming a Successful Makeup Artist by Mehak Oberoi, bollywood celebrity makeup and hair artist.

• Attended certified workshop on Airbrush Techniques for Professional HD Makeup by Puja Taluja, bollywood celebrity makeup artist.

• Attended certified Makeup related Career Workshop by Ojas Rajani, celebrity makeup artist.

• Completed certified session on ‘Pro Artist’ Marster class by Anchal Batra.

• Completed certified training on ‘Learn Nail Art, Latest Professional designs and Ideas’ by Professional Nail Technician Neha Kaurani.

Languages Known

English: Read, Write, Speak.

Hindi: Read, Write, Speak.

Punjabi: Speak.

Personal Details

Date of Birth : 28 Aug 1989

Father’s Name : Late Sh. Diwan Singh

Nationality : Indian

Marital Status : Married

I, Heena hereby declare that the above information is true to the best of my knowledge and

Belief.

(Heena Singh)

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